Vista Freezing

[silencer543]

I recently purchased a new Gateway Laptop (Christmas), and have been randomly
having an issue. I start up my computer, it loads fine, works for about 10
minutes, and then freezes up. I installed Quicktime the night before, and
have a sneaking suspicion that that is the problem, and deleted it from my
computer in Safe Mode, which works fine. No help. Now, I try to use the
System Restore tool, and reset my computer to before I installed Quicktime,
but it gives me an error, and tells me I need to schedule disk checking. So,
I schedule it, restart my computer, and it gets to about 30% give or take
percent on Disk Checking, and then goes to black screen, and continues with
start-up. Upon trying to run system restore again, it tells me I need to disk
check.
I am in desperate need of help, having run through two laptops in the past
months, and can't afford purchasing a new one.

 

[Mick Murphy]

If you are running Norton, disable it before doing a System Restore.

 

[DP]

Is it still under warranty? If so, I'd contact Gateway.
No matter whether the problem is Vista itself or something else, the
computer is NOT working. The vendor needs to remedy that. When you buy a
product, it should work.

 

[Dwarf]

Hi silencer543,

I assume that you are referring to the same machine as mentioned in your
other posts in the newsgroup 'Windows Vista Performance and Maintenance', viz
'Start-up, Freeze-Up' and 'Safe-Mode Audio', both posted on the same date as
this one. If this is the case, then you must exercise your warranty rights.
Did you buy it directly from Gateway or did you purchase it from a retailer?
If you got it direct from Gateway then you need to deal with them. However,
if you got it from a retailer then you need to take it back to where you
bought it. Don't let them fob you off by telling you to contact Gateway, your
contract is with the retailer that sold it and NOT with Gateway. As you have
had the machine for such a short time, you should be entitled to a refund.
Dwarf