Vista Basic to Vista HP Upgrade Failure

[Guest]

I purchased and attempted to upgrade Vista Basic to Home Premium. I started
install and after about 2.5 hours of numerous restarts I finally got to the
end of theprocess my machine did a final reboot and then I got a BSD with
only a Install error telling me that my PC failed to take the Install
Probable event Name BSD with only the following codes:
BCCode 10000007e
BCP1 C0000005
BCP3 87EP7C08
BCP4 87ED7904
OSVer 6.0.6000
ServPac 0.0
Prod 768_1

Can anyone explain what happened, the manufacture emachine/Gateway claimes
not to be responsable for Vista upgrades (Kinda of funny since I bought the
disc from them. Go figure?)

Here is my System Config:
eMachine W3609
OS: VISTA Basic OEM
Motherboard: 945G 10/100 LAN W/O 1394 - INTEL
PCI Slots (Total): 2
Expansion Slots: 4
Processor Class: Intel Celeron D Processor 356 3.33GHz, 512KB L2 cache
Bus Speed: 533MHz FSB
Additional Technologies: Intel® Extended Memory 64 Technology
Memory Type: DDR2 PC2 4200 533MHz
Memory: 2 GB (2048 MB)
Video: BFG Nvidia GeForce 8500 GT 256MB DDR2
SATA II HDD: HDD, 120GB 7200RPM SATA II w/8MB cache (80 GB Free)Optical
Drive 1: DVD±RW 16x Multiformat Dual-Layer Optical Drive
Audio Description: Integrated Audio 5.1

 

[Carey Frisch [MVP]]

Free Microsoft Windows Vista Installation Support:
https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=10296&gprid=436922

--
Carey Frisch
Microsoft MVP
Windows Shell/User

----------------------------------------------------------------------

:

I purchased and attempted to upgrade Vista Basic to Home Premium. I started
install and after about 2.5 hours of numerous restarts I finally got to the
end of theprocess my machine did a final reboot and then I got a BSD with
only a Install error telling me that my PC failed to take the Install
Probable event Name BSD with only the following codes:
BCCode 10000007e
BCP1 C0000005
BCP3 87EP7C08
BCP4 87ED7904
OSVer 6.0.6000
ServPac 0.0
Prod 768_1

Can anyone explain what happened, the manufacture emachine/Gateway claimes
not to be responsable for Vista upgrades (Kinda of funny since I bought the
disc from them. Go figure?)

Here is my System Config:
eMachine W3609
OS: VISTA Basic OEM
Motherboard: 945G 10/100 LAN W/O 1394 - INTEL
PCI Slots (Total): 2
Expansion Slots: 4
Processor Class: Intel Celeron D Processor 356 3.33GHz, 512KB L2 cache
Bus Speed: 533MHz FSB
Additional Technologies: Intel® Extended Memory 64 Technology
Memory Type: DDR2 PC2 4200 533MHz
Memory: 2 GB (2048 MB)
Video: BFG Nvidia GeForce 8500 GT 256MB DDR2
SATA II HDD: HDD, 120GB 7200RPM SATA II w/8MB cache (80 GB Free)Optical
Drive 1: DVD±RW 16x Multiformat Dual-Layer Optical Drive
Audio Description: Integrated Audio 5.1

 

[Paul Randall]

I went to your link. After 90 days, it costs $59 per incident. 90-day
period starts the day you activate, not date of first incident.

From this, it seems that a person would be better off if they don't activate
until the 30 days is up or they come across a problem they can't solve by
themselves or through these newsgroups.

Lesson learned:
1) NEVER activate until absolutely necessary.
2) Once you do activate, use your system hard to shake out all the bugs
before the 90-day period ends.
3) If you like tinkering, play with the system in 30-day spurts, without
activating; just reinstall every 30 days. Activate when you are done
tinkering.
4) DON'T switch to Vista until you have a compelling reason.

Question:
Preinstalled OEM Vista comes kind of pre-activated. What is its activation
date for the purposes of free support?

-Paul Randall

 

[Richard G. Harper]

OEM copies are not eligible for any support from Microsoft. The computer
manufacturer gets Vista dirt cheap in exchange for agreeing to support each
copy of Windows instead of Microsoft. So, for an OEM copy, your computer
manufacturer will determine what support you get and for how long.

And yeah, support starts on a retail version as soon as you install and
activate. When you buy a car the warranty starts the day you drive it away.
What else would you expect?

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

 

[Paul Randall]

With previous versions of Windows, timeout for free support didn't start
until first use of support. I've never needed personal support in the past,
but I'd like to maximize the availablity of this free support even if I
don't use it. I'm a cheapskate.

-Paul Randall

OEM copies are not eligible for any support from Microsoft. The computer
manufacturer gets Vista dirt cheap in exchange for agreeing to support
each copy of Windows instead of Microsoft. So, for an OEM copy, your
computer manufacturer will determine what support you get and for how
long.

And yeah, support starts on a retail version as soon as you install and
activate. When you buy a car the warranty starts the day you drive it
away. What else would you expect?

--
Richard G. Harper [MVP Shell/User] (e-mail address removed)
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
* The Website - http://rgharper.mvps.org/
* HELP us help YOU ... http://www.dts-l.org/goodpost.htm

I went to your link. After 90 days, it costs $59 per incident. 90-day
period starts the day you activate, not date of first incident.

From this, it seems that a person would be better off if they don't
activate until the 30 days is up or they come across a problem they can't
solve by themselves or through these newsgroups.

Lesson learned:
1) NEVER activate until absolutely necessary.
2) Once you do activate, use your system hard to shake out all the bugs
before the 90-day period ends.
3) If you like tinkering, play with the system in 30-day spurts, without
activating; just reinstall every 30 days. Activate when you are done
tinkering.
4) DON'T switch to Vista until you have a compelling reason.

Question:
Preinstalled OEM Vista comes kind of pre-activated. What is its
activation date for the purposes of free support?