Vista and OneCare problems

[Guest]

I've used One Care (beta versions) for a couple years now on Windows XP and
have never had a problem. I subscribed to Onecare just prior to upgrading to
Vista and can't seem to get One Care to work properly. There are 2 problems
that are, in my opinion, serious.

1. One Care firewall will not work at all. I can't activate it and the
standard Vista firewall in security center will not activate on boot
necessitating several mouse clicks to get turn it on every time I boot or
restart the computer.

2. Tune-up does not work properly. I have it scheduled for 1 a.m. every
Sunday and it usually finished prior to 6 a.m. when I was using XP but now it
just goes on and on and never finishes. Yesterday I finally canceled the
tune up at 8 p.m. and it was still running the virus scan. It did not
complete the defrag of hardrives "because of high levels of fragmentation"
although Windows defrag advises that neither of my drives require
defragmentation because they are less than 1% fragmented. So after 19 hours
of operation (the computer was not used during this period) no part of tune
up was completed! Back-up and updates were not even started.

I am using version 1.5.1890.18 of One Care.

Is anyone else having this problem or know of any solution? Any suggestions
would be appreciated.

 

[JimR]

I've used One Care (beta versions) for a couple years now on Windows XP
and
have never had a problem. I subscribed to Onecare just prior to upgrading
to
Vista and can't seem to get One Care to work properly. There are 2
problems
that are, in my opinion, serious.

1. One Care firewall will not work at all. I can't activate it and the
standard Vista firewall in security center will not activate on boot
necessitating several mouse clicks to get turn it on every time I boot or
restart the computer.

2. Tune-up does not work properly. I have it scheduled for 1 a.m. every
Sunday and it usually finished prior to 6 a.m. when I was using XP but now
it
just goes on and on and never finishes. Yesterday I finally canceled the
tune up at 8 p.m. and it was still running the virus scan. It did not
complete the defrag of hardrives "because of high levels of fragmentation"
although Windows defrag advises that neither of my drives require
defragmentation because they are less than 1% fragmented. So after 19
hours
of operation (the computer was not used during this period) no part of
tune
up was completed! Back-up and updates were not even started.

I am using version 1.5.1890.18 of One Care.

Is anyone else having this problem or know of any solution? Any
suggestions
would be appreciated.

Uninstall One Care, go to Member Accounts
http://onecare.live.com/standard/en-us/members/default.htm , sign in with
the Live ID used to purchase One Care, use the link provided to reinstall
One Care or add another computer. This should resolve the activation issue
and the firewall issue. For further assistance try the One Care forums -
http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2

 

[Joe Medford]

weird I have bee running OC without any issue, as john said try uninstalled
and reinstall it. What verion of Vista are you running, and are you running
32bit or 64?

 

[Guest]

I am running 32bit Home Premium edition. Un-installing then re-installing OC
did allow OneCare's firewall to turn on at reboot but I lost all internet
connections, including e-mail. Disabling OneCare's firewall and enabling
Windows firewall in Security Center allows internet access but itwill not
automatically turn on at boot or restart. Since my problems seem to be all
related to OneCare, I think I'll look on the OneCare forums as Jim R
suggested.

Thanks for your input and I'll keep you informed.

 

[Guest]

That did seem to work. At least OneCare's firewall did turn on at reboot but
I lost all connections to the internet and couldn't even activate OneCare
until I disabled the firewall. Disabling OneCare's firewall and enabling
Windows firewall allows internet connections but it still does not
automatically turn on at boot or restart. Since my problems seem to be with
OneCare, and not Vista, I'll check on the OneCare forums.

Thanks for your input and I'll keep you informed if I get this problem
resolved.

 

[Denny]

I am running Vista Utimate and One Care Firewall will not allow Vista to
connect to the update site. If I disable the One Care Firewall I am able to
update.When I run Windows Firewall I don't have the problem. I have been
working with Vista Techs as well as One Care techs and so far they have no
answer. Where is the One Care Forum located?

 

[Joe Medford]

Weird, there were alot of us working on OC with vista and no one that I
know of ran into this problem

 

[StephenB]

I am running Vista Utimate and One Care Firewall will not allow Vista to
connect to the update site. If I disable the One Care Firewall I am able to
update.When I run Windows Firewall I don't have the problem. I have been
working with Vista Techs as well as One Care techs and so far they have no
answer. Where is the One Care Forum located?

http://forums.microsoft.com/windowsonecare/default.aspx?siteid=2

-steve

 

[Guest]

Denny,

I believe that OneCare is not yet compatible with Vista Ultimate or any
other 64bit OS.

 

[Guest]

Joe,

I have been working with tech support on this problem for a couple of weeks
with no success but the e-mail correspondence has been a nightmare because my
e-mails with error screens and logs they requested have been returned several
times as "undeliverable". So far they seem to think a corrupt MSMXL file is
a possible cause. I had to un-install the MSMXL files then re-install 2
files (MSXML 4.0 Service Pack 2 and Microsoft XML Parser (MSXML) 3.0 Service
Pack 5) but I have been unsucessful in installing the Parser as each attempt
fails at approximately 80% through the install. So now we are working(?) on
that problem first. I thought I'd first give this outlet a try while waiting
because there seems to be very few responses to posts in the One Care forum.

 

[Chris Cowles]

I believe that OneCare is not yet compatible with Vista Ultimate or any
other 64bit OS.

What about Vista Ultimate 32-bit?

 

[Denny]

It is compatible with Vista Ultimate 32-bit. After two weeks of problems it
now works great.

 

[Bill Condie]

Wrong

Denny,

I believe that OneCare is not yet compatible with Vista Ultimate or any
other 64bit OS.

 

[Bill Condie]

oops 64 bit? Dunno

Denny,

I believe that OneCare is not yet compatible with Vista Ultimate or any
other 64bit OS.