Viruses-How remove from CD if Win XP has virus?

[Joe Donaldson]

Have a client that has a problem with WIN XP home - it is the infamous
STOP: 0x0000007B error. I told her over the phoneto change the boot
order of her Dell system. Then told her to try to do a reapit (after
MSFT licesne agreement shows up)

Hope this is the right thing to do. I shall see

As a side question, if she has a virus (she has Mcafee on the system)
but cannot get in to her computer even in safe mode--is there a
program to check for viruses that can be run from a home made CD or
something?

I have Norton SystemWorks 2003 at home but not sure ou can create an
up to date Virus checking CD from it. You can boot from the CD to run
some Norton tasks but not basic virus checking probably due to all the
new updates appearing.

Thanks so much in advance,
Joe

 

[Carey Frisch [MVP]]

There is a very helpful virus removal newsgroup you may wish to post to:
news://msnews.microsoft.com/microsoft.public.security.virus

Symantec Security Check
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym

Virus Removal Tools
http://securityresponse.symantec.com/avcenter/tools.list.html

Online Virus Removal Tutorials
http://www.symantec.com/techsupp/virusremoval/virusremoval_info_tutorial.html

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------------------------------


| Have a client that has a problem with WIN XP home - it is the infamous
| STOP: 0x0000007B error. I told her over the phoneto change the boot
| order of her Dell system. Then told her to try to do a reapit (after
| MSFT licesne agreement shows up)
|
| Hope this is the right thing to do. I shall see
|
| As a side question, if she has a virus (she has Mcafee on the system)
| but cannot get in to her computer even in safe mode--is there a
| program to check for viruses that can be run from a home made CD or
| something?
|
| I have Norton SystemWorks 2003 at home but not sure ou can create an
| up to date Virus checking CD from it. You can boot from the CD to run
| some Norton tasks but not basic virus checking probably due to all the
| new updates appearing.
|
| Thanks so much in advance,
| Joe

 

[Joe Donaldson]

If the person cannot boot-how can they try a removal tool when they do
not know what the virus is?

Just looking for some simple solution if there is one if there is a
bootable or Symantec NAV 2003 can create a bootable AV scanning
program to run off of CD or Diskette?

Thanks
Joe

 

[Harry Ohrn]

Many Anti virus programs encourage you to create recovery floppies during
installation. These can be used to boot with and run a scan. Some AV
installation CDs are bootable themselves and can be used in the same way.
Another option, if one has access to another computer, is to download F-Prot
http://www.claymania.com/f-prot.html

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp

 

[Earl F. Parrish]

Have a client that has a problem with WIN XP home - it is the
infamous
STOP: 0x0000007B error. I told her over the phoneto change the
boot
order of her Dell system. Then told her to try to do a reapit
(after
MSFT licesne agreement shows up)

Hope this is the right thing to do. I shall see

As a side question, if she has a virus (she has Mcafee on the
system)
but cannot get in to her computer even in safe mode--is there a
program to check for viruses that can be run from a home made CD
or
something?

I have Norton SystemWorks 2003 at home but not sure ou can create
an
up to date Virus checking CD from it. You can boot from the CD to
run
some Norton tasks but not basic virus checking probably due to all
the
new updates appearing.

Thanks so much in advance,
Joe

If your Windows XP uses NTFS, it will not be accessible from a
bootable floppy drive operating system or a bootable CD-ROM drive
operating system. They all use some form of MS-DOS, IBM PC-DOS or
Caldera DR-DOS. You cannot create rescue disks for Windows XP
because of this. You might try to run the Windows System Recovery
Console from the Windows XP Setup CD if you have one.

 

[Joe Donaldson]

Thanks tried it. Bad news.
Appreciate it though.
Joe