virus

[Dot]

I have scanned my computer with AVG, Norton and Symantec
throught the internet. All scans result in I have no
virus. When my computers is shut off or at intervels a
message comes up as follows:
I-Worm/bugbear is found in file: C:\System Volume
information\_restore{91247BF5-A889_4FAB-904F-A36B5151E4F}
\RP1A0000095 EXE.

I have followed instructions for this, but I just can't
figure out how to get rid of this message.

Help please.

Thanks,
Dot

 

[purplehaz]

The virus is stored in your system restore points. An online scan cannot
scan the restore points. You need to 1 - install an av program on your
computer, keep it updated, and running all the time, and 2 - delete all your
restore points.
Start, all programs, accessories, system tools, disk cleanup, more options
tab, system restore area, cleanup button.

 

[Mike D]

have you tried turning off system restore?

 

[purplehaz]

Did you delete the restore points, like I said in my first reply to you?