G
Guest
I've had a Dell XPS M140 notebook, running Windows XP Media Center 2005, for
a little over a month now, and have experienced some very, very strange
things. First, InstallShield crashed (finally did get things working again).
Next, when I upgraded the bundled version of RealPlayer to 10.5, I kept
getting a "SYSTEMBOOTHIDEPLAYER" error message on startup. After two weeks of
troubleshooting with the RealNetworks Tier 3 escalation team, we were able to
determine that this was being caused by a leftover registry key. But, even
though I have permissions to edit and delete keys in my registry, I
absolutely cannot delete this particular key, no matter what I try. And no
one can tell me why. In order NOT to get the error message, I am forced to
run a legacy version of RealPlayer.
Third, I can't seem to uncheck any Start Up items. Whenever I do and reboot,
duplicates of those items appear checked in the Start Up list -- in addition
to those that were unchecked.
Fourth, when I tried to update my Bluetooth driver to the latest version,
the process just hung repeatedly. I spent over two hours on the phone with
Dell tech support, but I never was able to install the update. And they
didn't know why.
And last, but not least, to try to "undo" whatever weirdness the BT
non-update might have caused, I did a system restore (with tech support on
the phone). Although the restore seemed to be successful (it was listed in
the System Restore checkpoints), I never saw any evidence of the restore
process on screen, nor did I get any message that the restore had been
competed successfully! (I do get these when doing a system restore on my
desktop computer.) The tech support guy had absolutely no explanation for
this, either.
So, if anyone can offer any insight into what on earth is going on with my
computer, I certainly would look forward to hearing from you!
a little over a month now, and have experienced some very, very strange
things. First, InstallShield crashed (finally did get things working again).
Next, when I upgraded the bundled version of RealPlayer to 10.5, I kept
getting a "SYSTEMBOOTHIDEPLAYER" error message on startup. After two weeks of
troubleshooting with the RealNetworks Tier 3 escalation team, we were able to
determine that this was being caused by a leftover registry key. But, even
though I have permissions to edit and delete keys in my registry, I
absolutely cannot delete this particular key, no matter what I try. And no
one can tell me why. In order NOT to get the error message, I am forced to
run a legacy version of RealPlayer.
Third, I can't seem to uncheck any Start Up items. Whenever I do and reboot,
duplicates of those items appear checked in the Start Up list -- in addition
to those that were unchecked.
Fourth, when I tried to update my Bluetooth driver to the latest version,
the process just hung repeatedly. I spent over two hours on the phone with
Dell tech support, but I never was able to install the update. And they
didn't know why.
And last, but not least, to try to "undo" whatever weirdness the BT
non-update might have caused, I did a system restore (with tech support on
the phone). Although the restore seemed to be successful (it was listed in
the System Restore checkpoints), I never saw any evidence of the restore
process on screen, nor did I get any message that the restore had been
competed successfully! (I do get these when doing a system restore on my
desktop computer.) The tech support guy had absolutely no explanation for
this, either.
So, if anyone can offer any insight into what on earth is going on with my
computer, I certainly would look forward to hearing from you!