L
LG
I have a situation where tables are built and have option of 3 different work
tasks. If the CSR enters say 3 tasks for the day but only has 8 hrs of work
time how do I roll it up on a query/report so that I can get call per hr for
the 1 day.
Ex. Tina works 8 hrs on 5/18 She enteres into the form assigned 100 claims
commericial, 100 claims regualar and 50 Account management. Currently I get
1 line with the correct info and # signs in the other because the other types
of calls don't have sched hrs associated. I would like to roll up all types
into 1 and 1 day of sched hrs?
Please Help
tasks. If the CSR enters say 3 tasks for the day but only has 8 hrs of work
time how do I roll it up on a query/report so that I can get call per hr for
the 1 day.
Ex. Tina works 8 hrs on 5/18 She enteres into the form assigned 100 claims
commericial, 100 claims regualar and 50 Account management. Currently I get
1 line with the correct info and # signs in the other because the other types
of calls don't have sched hrs associated. I would like to roll up all types
into 1 and 1 day of sched hrs?
Please Help