Using Word as the default editor in outlook 2003

[Guest]

I have a client that is using Outlook 2003. When she tries to open an email
she receives the following message. "Microsoft word is set to be your email
editor. However, word is unavailable, not installed, or is not the same
version of outlook. The outlook email editor will be used instead."

I have installed Word 2003 from the same install CD as outlook 2003. How can
i fix this so that the client can use word 2003 to create new emails?

 

[Roady [MVP]]

Tried doing a reapair on Office already?

 

[Guest]

Yes I tried the repair option and I am still receiving the same error message.

Tried doing a reapair on Office already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I have a client that is using Outlook 2003. When she tries to open an email
she receives the following message. "Microsoft word is set to be your
email
editor. However, word is unavailable, not installed, or is not the same
version of outlook. The outlook email editor will be used instead."

I have installed Word 2003 from the same install CD as outlook 2003. How
can
i fix this so that the client can use word 2003 to create new emails?

 

[Roady [MVP]]

Locate normal.dot and rename it to .old when Outlook and Word are closed.
Then first load Word and then load Outlook and try again.
Additionally see; http://www.howto-outlook.com/faq/interfaceerror.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

Yes I tried the repair option and I am still receiving the same error
message.

Tried doing a reapair on Office already?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----

I have a client that is using Outlook 2003. When she tries to open an
email
she receives the following message. "Microsoft word is set to be your
email
editor. However, word is unavailable, not installed, or is not the same
version of outlook. The outlook email editor will be used instead."

I have installed Word 2003 from the same install CD as outlook 2003.
How
can
i fix this so that the client can use word 2003 to create new emails?

 

[Vikram]

i tried it..(renaming normal.dot .. it didnt work.. i am still getting the same error.

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[Milly Staples [MVP - Outlook]]

Bummer.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Vikram asked:

| i tried it..(renaming normal.dot .. it didnt work.. i am still
| getting the same error.
|
| EggHeadCafe.com - .NET Developer Portal of Choice
| http://www.eggheadcafe.com

 

[Gordon]

i tried it..(renaming normal.dot .. it didnt work.. i am still getting the
same error.

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[Alex Ackerman]

Hi there,

I'm having the same issue as is described in the initial post. However, this problem only occurs with emails sent by a certain customer via an AOL account. I think it has something to do with how AOL forms an HTML email and Word handles this HTML. I've done a Detect & Repair but that didn't help at all. Any ideas?

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