Users vanish on log-in screen when clicking user

[TC]

Hi,

On Vista Home Premium. Sometimes all users vanish when I click a user
name to log-in, forcing me to remove the battery from the notebook to
reboot. Is there a way to fix it? How?

If relevant, this is on a HP Compaq Presario CQ60


Thank you.

 

[Tim Slattery]

Hi,

On Vista Home Premium. Sometimes all users vanish when I click a user
name to log-in, forcing me to remove the battery from the notebook to
reboot. Is there a way to fix it? How?

First, try holding down the power button for a few seconds instead of
pulling the battery out when this happens. That should shut the
machine down.

But other than that, I'm stumped.