USB Root surge

[Guest]

I have read some of the posts about this message, but cannot find an answer
to why this error occurs.
In my particular case, i have removed all USB devices (apart from the mouse)
to see if i could find out if i had a faulty USB device but it freezes the
machine with just the mouse. This only happens now and again and there are no
logs in event viewer. The balloon displaying "USB Root Surge" has only
appeared once in the notification area.
The machine has plenty of RAM, Processing speed and disc space. All drivers
are also signed by MS when running sigverif. I thought it was due to a
faulty printer as now and again the machine would ask you to install it even
though it had already been installed but unistalling and physically removing
the printer has made no difference.

Thanks for reading!

Owen

 

[Guest]

What if you try plugging a PS2 Mouse in and see if you continue to have that
message come up?

 

[Guest]

Yeah, i plan to use a PS2 mouse and see. If it does then what shall i do? I
need to use my machine with some USB devices.

Thanks for looking

Owen

 

[Guest]

If you do , then I would try to go into Device Manager and see what USB
Component is causing the problem. Mayebe you could try to uninstall them and
re-install them one by one.

 

[Guest]

Try going into the Device Manager to see if it indicates anything. You might
need to uninstall and reinstall the drivers for USB.

 

[Guest]

s

 

[Guest]

Hi,

Device manager shows no conflicts in a graphical way of exclamation or
question marks? IS there any other way i could find the cause?

 

[jt3]

Just a random thought about this, as I don't have any expertise in the area:

Could it be that you have a combination of devices on one hub that end up
drawing too much power when in use sequentially? Since devices that have
been configured on a given port end up using that same port when
re-inserted, just plugging into a different jack wouldn't assure one of a
different port. Perhaps uninstalling all the usb devices from the hub and
then re-installing sequentially would tip off as to which combinations cause
it?

Joe

 

[R. McCarty]

All USB 2.0 devices route internally (MB/Chipset) to the Enhanced
Controller. In most Device Manager maps the last Root Hub in the
list equates to the Enhanced controller. Open the details for the Hub
and click the power (TAB). It will show you connected devices &
each one's power consumption/reservation.

 

[Quaoar]

Just a random thought about this, as I don't have any expertise in the area:

Could it be that you have a combination of devices on one hub that end up
drawing too much power when in use sequentially? Since devices that have
been configured on a given port end up using that same port when
re-inserted, just plugging into a different jack wouldn't assure one of a
different port. Perhaps uninstalling all the usb devices from the hub and
then re-installing sequentially would tip off as to which combinations cause
it?

Joe

This is a good idea, but he's having the problem with an USB mouse
alone, which suggests to me that the mouse is shorting intermittently.

Q

 

[w_tom]

Device manager shows no conflicts in a graphical way of exclamation or
question marks? IS there any other way i could find the cause?

This is what comprehensive hardware diagnostics are for. Currently
you are trying to fix everything simultaneously. Instead, break the
problem into parts. Then analysis each part separately. Responsible
computer manufacturers provide those diagnostics on disk and on their
web site. If not, then download individual diagnostics from each
component manufacturer and test. Idea is to confirm hardware integrity
without complications from Windows. Once hardware is confirmed, only
then do we move on to suspect Windows.

Meanwhile, are there any reports in the system event (system) logs?
Are power supply voltages (measured with a 3.5 digit multimeter) within
these specs - above 4.87, 3.22, and 11.7 (on red, orange, and yellow
wires)? Other information obtained before trying to fix anything.