USB Mass Storage Device driver missing

[Guest]

This is what Windows XP tells me when I try to troubleshoot my problems with
installing a Pandigital (tm) Digital Photo Frame. The frame appears on my
Dell 8400 as removable drives g and h (cards) and 'built-in memory' i on an
"on/off" basis, appearing 'on' for a few seconds, then off of the system for
the same time before appearing again. I'm not able to transfer jpegs
directly, which the Pandigital site states can be done, and I'm not able to
find a driver for this photo frame; Windows tells me that the USB mass
storage device driver is missing when I attempt to troubleshoot this. I
totally flustered and don't know where to start fixing this. I'd appreciate
any advice/help on this situation.

 

[Ghostrider]

This is what Windows XP tells me when I try to troubleshoot my problems with
installing a Pandigital (tm) Digital Photo Frame. The frame appears on my
Dell 8400 as removable drives g and h (cards) and 'built-in memory' i on an
"on/off" basis, appearing 'on' for a few seconds, then off of the system for
the same time before appearing again. I'm not able to transfer jpegs
directly, which the Pandigital site states can be done, and I'm not able to
find a driver for this photo frame; Windows tells me that the USB mass
storage device driver is missing when I attempt to troubleshoot this. I
totally flustered and don't know where to start fixing this. I'd appreciate
any advice/help on this situation.

From a Google search, something similar reported here:

http://tech.yahoo.com/blogs/devlin/4845

 

[Elmo]

This is what Windows XP tells me when I try to troubleshoot my problems with
installing a Pandigital (tm) Digital Photo Frame. The frame appears on my
Dell 8400 as removable drives g and h (cards) and 'built-in memory' i on an
"on/off" basis, appearing 'on' for a few seconds, then off of the system for
the same time before appearing again. I'm not able to transfer jpegs
directly, which the Pandigital site states can be done, and I'm not able to
find a driver for this photo frame; Windows tells me that the USB mass
storage device driver is missing when I attempt to troubleshoot this. I
totally flustered and don't know where to start fixing this. I'd appreciate
any advice/help on this situation.

Here are some more helpful links:

Troubleshooting for USB drives
http://www.uwe-sieber.de/usbtrouble_e.html

USB Help site:
http://www.usbman.com/WinME USB Guide.htm

General USB troubleshooting in Windows XP
http://support.microsoft.com/kb/310575

 

[Guest]

Ghostrider, Elmo -- thank you both