Urgent: Web app. unavailable

[Bob Smith]

Hi Everyone,

I started getting the following error msg and the web users are unable to log into the web application:

-----------------------
The system has called a custom component and that component has failed and generated an exception. This indicates a problem with the custom component. Notify the developer of this component that a failure has occurred and provide them with the information below.
Component Prog ID:
Server Application ID: {ADA44581-02C1-11D1-804A-0000F8036614}
Server Application Name: IIS Utilities
Exception: E0434F4D
Address: 0x7C57E592
Call Stack:
+ 0x293B45A8
+ 0x28DEAB6A
RPCRT4!NdrStubCall2 + 0x552
RPCRT4!CStdStubBuffer_Invoke + 0xA6
ole32!WdtpInterfacePointer_UserSize + 0x6CB
ole32!CoCreateFreeThreadedMarshaler + 0x296D
RPCRT4!NdrProxySendReceive + 0x46
RPCRT4!NdrClientCall2 + 0x493
RPCRT4!CStdStubBuffer_AddRef + 0x279
RPCRT4!NdrFullPointerFree + 0x1FC
aspnet_isapi!TransactManagedCallback + 0x258
aspnet_isapi!TransactManagedCallback + 0x45
+ 0x2717044A
+ 0x293B4283
+ 0x2654AEF5
+ 0x2654A903
+ 0x293B36B1
+ 0x2654C76C
+ 0x2654AEFF
+ 0x2654A903
+ 0x2651CAC3
+ 0x264CE30A
+ 0x25A466E8
mscorsvr!CoEEShutDownCOM + 0xD6D
mscorsvr!Ordinal71 + 0x1CE61
mscorsvr!CoInitializeEE + 0x7130
+ 0xDDA0B5
ntdll!sprintf + 0x67

--------------------

The site goes down every 1 or 2 hours. We had this error msg in the application log once every few todays but today it came up around 15 times. It looks that when someone is unable to log in the web app., the error msg appears in the application log.


Please help!

 

[Guest]

The error message seems to be quite detailed. A component is failing. You
have to do some debugging to see what component is causing the issue. I am
assuming your network admins contacted you with this error since you're the
developer.