upgrading messenger errors

[Michelle]

Messenger keeps popping up with a window which says that
a newer version is available, do I want to upgrade, Yes
or No. I click yes and it seems to be downloading
something and I am returned to messenger. a few seconds
later the blasted window comes back which says there is a
newer version do I want to upgrade.

how do i verify that i am running the latest version?
how do i get rid of that stupid window for good?

thanks for your help.

 

[Jonathan Kay [MVP]]

Greetings Michelle,

To fix this, firstly, remove your saved Passport login in Windows XP, so it can't
automatically sign you in to the service (you can readd this back in the future if you like),
click the Start Button, then click the Control Panel. Then, click User Accounts in the
Control Panel. Select your account name, and then on the left side of the screen, under
Related Tasks, click 'Manage my Network Passwords'. In the window that opens, click the
Passport.Net\* (Passport) entry and click 'Remove'.

Then, do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging
scanning" feature to Norton Antivirus 2003, which can conflict with Messenger and cause some
of this behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon
in the System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click
Options, then Instant Messenger then uncheck MSN Instant Messenger and click OK.

If the window is still open with the upgrade question, say No, it should now stop trying.

Now you can upgrade to the proper latest version:
http://www.microsoft.com/windows/messenger/download.asp
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com