G
Guest
Before the update all of my files were fine. Now that I got the tech updat, I
can't open any files, not even ones on cd's. when I try to open a file I get
an error that tells me to update my antivirus definitions. My defs are up to
date
The full error message is below:
The file is not available
This error may appear because an antivirus program is not allowing the file
to open. This can be caused by either:
The antivirus program needs to be updated due to a compability problem with
this program.
There is a virus in the file but the antivirus program cannot properly
remove or process the virus that it has found.
In either case, the file you are attempting to open should be treated as
infected until you have updated your antivirus software to the latest updates
available from the vendor. All major antivirus software manufacturers have
created updates to address known compatibility problems with Microsoft Office
programs. They also usually provide a virus signature file that is available
for download from the Internet and must be updated regularly to properly scan
for all known forms of viruses.
If you are experiencing this problem on a computer where a new version of
antivirus software was recently installed from a CD-ROM, connect to the
Internet and download the latest updates available from the manufacturer.
If you are experiencing this problem on a computer where the latest version
of the software is installed, all signature files are up to date, and the
file will not open (but other files do), then the file may be infected with a
virus and the antivirus program cannot remove the infection.
The file could also be corrupt (damaged) and cannot be properly handled by
either the antivirus software or the affected Microsoft Office program. In
this case, it may be necessary to attempt recovery of the file using the
related recovery utilities that may be available with the program, although
not all program have file recovery or repair capabilities.
For more information about this issue, see the Microsoft Knowledge Base
article 835404.
can't open any files, not even ones on cd's. when I try to open a file I get
an error that tells me to update my antivirus definitions. My defs are up to
date
The full error message is below:
The file is not available
This error may appear because an antivirus program is not allowing the file
to open. This can be caused by either:
The antivirus program needs to be updated due to a compability problem with
this program.
There is a virus in the file but the antivirus program cannot properly
remove or process the virus that it has found.
In either case, the file you are attempting to open should be treated as
infected until you have updated your antivirus software to the latest updates
available from the vendor. All major antivirus software manufacturers have
created updates to address known compatibility problems with Microsoft Office
programs. They also usually provide a virus signature file that is available
for download from the Internet and must be updated regularly to properly scan
for all known forms of viruses.
If you are experiencing this problem on a computer where a new version of
antivirus software was recently installed from a CD-ROM, connect to the
Internet and download the latest updates available from the manufacturer.
If you are experiencing this problem on a computer where the latest version
of the software is installed, all signature files are up to date, and the
file will not open (but other files do), then the file may be infected with a
virus and the antivirus program cannot remove the infection.
The file could also be corrupt (damaged) and cannot be properly handled by
either the antivirus software or the affected Microsoft Office program. In
this case, it may be necessary to attempt recovery of the file using the
related recovery utilities that may be available with the program, although
not all program have file recovery or repair capabilities.
For more information about this issue, see the Microsoft Knowledge Base
article 835404.