esflyboy said:XP SP2-every time I log on the internet I get a pop up fromSPY BOT with the
message --Dialer neutralized. Dialer name is --"DIALER.BB. I haven't been
able to remove itusing SPY BOT or QUICK CLEAN. Suggestions?
esflyboy said:XP SP2-every time I log on the internet I get a pop up fromSPY BOT
with the
message --Dialer neutralized. Dialer name is --"DIALER.BB. I haven't
been
able to remove itusing SPY BOT or QUICK CLEAN. Suggestions?
qUICK cLEAN is a MadFee program. I think I solved the problem by finding theMalke said:I'm not familiar with Quick Clean, however if you mean "QuickCleaner" it
is listed on MVP Eric Howes' rogue antispyware tools are being not
particularly good. In any case, go through the following removal steps.
Make sure all removal tools are updated and all scans are done in Safe
Mode.
1) Scan in Safe Mode with current version (not earlier than 2003)
antivirus using updated definitions.
2) Remove spyware with Spybot Search & Destroy and Ad-aware. These
programs are free, so use them both since they complement each other.
There is a new version of CWShredder from Intermute. I would not
install the other Intermute programs, however. Alternately, there are
CoolWebSearch malware removal steps at SilentRunners.
Be sure to update these programs before running, and it is a good idea
to do virus/spyware scans in Safe Mode. Make sure you are able to see
all hidden files and extensions (View tab in Folder Options).
HijackThis is an excellent tool to discover and disable hijackers, but
it requires expert skill. See below for HijackThis links. A combination
of HijackThis and About:Buster works well in removing the About:Blank
homepage hijacker. Again, this is an expert tool and novices should get
help with it.
3) If you are running Windows ME or XP, you should disable/enable System
Restore because malware will be in the Restore Points. With ME, you
must disable System Restore completely. With XP, you can delete all but
the most recent (presumably clean) System Restore point from the More
Options section of Disk Cleanup (Run>cleanmgr).
4) Make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update.
5) Run a firewall.
Links to help with malware:
Software/Methods:
http://www.safer-networking.org - Spybot Search & Destroy
http://www.lavasoftusa.com - Ad-aware
http://www.majorgeeks.com - good download site
http://www.intermute.com/spysubtract/cwshredder_download.html
http://www.silentrunners.org/sr_cwsremoval.html. - SilentRunners
HijackThis:
http://www.aumha.org/a/hjttutor.htm - HijackThis tutorial by Jim
Eshelman
http://spywarewarrior.com/viewforum.php?f=5 - Spyware Warrior HijackThis
forum
http://www.wilderssecurity.com/
http://forums.tomcoyote.org/
http://www.spywareinfo.com/forums/
General:
http://forum.aumha.org/ - look under "Security" for various forums
http://rgharper.mvps.org/cleanit.htm
http://mvps.org/winhelp2002/unwanted.htm
http://www.aumha.org/a/parasite.htm - The Parasite Fight
http://www.spywarewarrior.com/rogue_anti-spyware.htm
Malke
--
MS MVP - Windows Shell/User
Elephant Boy Computers
www.elephantboycomputers.com
"Don't Panic!"
qUICK cLEAN is a MadFee program. I think I solved the problem by
finding the
entry in the regustery and deleteing. I had detected it with Quick
Clean and
deleteid it afataer taking Restore off line, but it kept coming back.
I
havaen't seen it since I deleted the Registery entry. Thas for your
detailed
reply. Much appreciataed.
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