Uninstall problem

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Guest

I installed WinFax Pro and when I came to the part where I was to complete my
info, all I complete was my name. When I went to the second box, it closed up
the program.

So now I'm trying to uninstall WFP and I ca'n't. I went to Add/Remove
programs and tried to uninstall but I got a message that some uninstall log
was missing and the uninstall process would end.


I used Add Remove Platinum and now WFP is not showing as installed. Also the
registry dosen't show the program. The problem is now I'm trying to delete
the files from my computer (somehow Add Remove was not able to do this). I
was able to delete everything except some .dll files, namely: PSAPI.dll,
WFXSEH32.dll & WSXSWTCH.dll.

Does anyone know how I can delete these? I've even tried renaming them and
it doesn't help.

Thanks,

Sunny
 
sunny955 said:
I installed WinFax Pro and when I came to the part where I was to
complete my info, all I complete was my name. When I went to the
second box, it closed up the program.

So now I'm trying to uninstall WFP and I ca'n't. I went to Add/Remove
programs and tried to uninstall but I got a message that some
uninstall log was missing and the uninstall process would end.


I used Add Remove Platinum and now WFP is not showing as installed.
Also the registry dosen't show the program. The problem is now I'm
trying to delete the files from my computer (somehow Add Remove was
not able to do this). I was able to delete everything except some .dll
files, namely: PSAPI.dll, WFXSEH32.dll & WSXSWTCH.dll.

Does anyone know how I can delete these? I've even tried renaming them
and it doesn't help.
Click to expand...

Hi, Sunny. Try doing a System Restore to a date before you installed
WinFax. Start>Programs>Accessories>System Tools>System Restore.

Malke
 
sunny955 said:
I used Add Remove Platinum and now WFP is not showing as installed. Also the
registry dosen't show the program. The problem is now I'm trying to delete
the files from my computer (somehow Add Remove was not able to do this). I
was able to delete everything except some .dll files, namely: PSAPI.dll,
WFXSEH32.dll & WSXSWTCH.dll.

Does anyone know how I can delete these? I've even tried renaming them and
it doesn't help.
Click to expand...

Try deleting the files from the Safe Mode.
"A Description of the Safe Boot Mode Options in Windows XP"
(http://support.microsoft.com/?kbid=315222)
 
Thorsten Matzner said:
Try deleting the files from the Safe Mode.
"A Description of the Safe Boot Mode Options in Windows XP"
(http://support.microsoft.com/?kbid=315222)
Click to expand...
Thanks to you both for your suggestions. Unfortunately, I've tried doing a
system restore and as I've been having problems with that program and I
follwed directions I found here, I can't restore to a time when I didn't have
this problem..

I've also tried deleting the files from Safe Mode............no luck. -:(

Sincerely,

Sunny
 
Thorsten Matzner said:
Try deleting the files from the Safe Mode.
"A Description of the Safe Boot Mode Options in Windows XP"
(http://support.microsoft.com/?kbid=315222)
Click to expand...

Thanks to you both for your suggestions. Unfortunately, as I'd been having
problems with doing a system restore & I followed some suggestions I found
here, I can't do a restore to a time when program worked correctly.

I've also tried deleting the files from safe mode and no luck. :-(

Sincerely,

Sunny
 
sunny955 said:
Thanks to you both for your suggestions. Unfortunately, I've tried doing a
system restore and as I've been having problems with that program and I
follwed directions I found here, I can't restore to a time when I didn't have
this problem..

I've also tried deleting the files from Safe Mode............no luck. -:(

Sincerely,

Sunny
Click to expand...

Sorry for the double post.
 
sunny955 said:
I installed WinFax Pro and when I came to the part where I was to complete my
info, all I complete was my name. When I went to the second box, it closed up
the program.

So now I'm trying to uninstall WFP and I ca'n't. I went to Add/Remove
programs and tried to uninstall but I got a message that some uninstall log
was missing and the uninstall process would end.


I used Add Remove Platinum and now WFP is not showing as installed. Also the
registry dosen't show the program. The problem is now I'm trying to delete
the files from my computer (somehow Add Remove was not able to do this). I
was able to delete everything except some .dll files, namely: PSAPI.dll,
WFXSEH32.dll & WSXSWTCH.dll.

Does anyone know how I can delete these? I've even tried renaming them and
it doesn't help.

Thanks,

Sunny
Click to expand...

Well, I was finally able to delete these .dll files. I moved them to my
desktop and deleted them................simple, eh?

Thanks again,

Sunny
 
sunny955 said:
Well, I was finally able to delete these .dll files. I moved them to
my desktop and deleted them................simple, eh?

Thanks again,

Sunny
Click to expand...

Sure - you just had to go through torture first. ;-) Glad you got it
sorted out and thanks for taking the time to let us know.

Malke
 
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