unexpected system crash

G

Guest

win xp home
intel celeron 1.2ghz
512mb mem.
award bios v6.00pg 12/03/01
board= I440bx-w977(be6-ii)
bios I.d.=I440bx-w977-6a69ka19c-70
chipset=440bx/zx rev3

Every so often my system crashes for no reason. When it first crashed, I
chose to send the error report and it said that it was a driver problem.
so I updated all my drivers.

It crashed again, and it said that I may need to update my bios. but I have
the latest update for that.

Are there any other fixes I can try?
I am at my wits end.

Thanks in advance..
 
G

Guest

Hi there, I was only reading yesterday that there is a KB article relating to
the System Crash, which states that you need to recreate the page file. Not
sure if this will work, but here is the info:

To re-create the page file, follow these steps:

1. Click Start.
2. Right-click My Computer.
3. Click Properties.
4. On the Advanced tab, in the Performance section, click Settings.
5. In the Virtual Memory section, click Change.
6. For Paging file size for selected drive, click No Paging File, and then
click Set.
7. Click Yes after the following warning appears:
“If the page file on volume X: has an initial size of less than xx
megabytes, then the system may not be able to create a debugging information
file if a STOP error occurs. Continue anyway?â€

(X is the drive letter and xx is the amount of RAM installed on your
computer minus 1 megabyte.)
8. Click System Managed Size.
9. Click OK four times, and then restart the computer when you are prompted.
 
G

Guest

Well I have tried your suggestions. And from reading the error and system
logs I have found that this error has happened:

(ACPI 4 and 5 -acpi_error_amli_err_illegal_IO_read_fatal)

Acpi bios is attempting to read from an illegal IO port address (0x71),
Which lies in the 0x70-0x71 protected range. This could lead to system
instability.

Is there anything that I can do to fix this? As it is causing my computer to
shut down for no reason.
 
J

JET

When booting . get into the bios and turn off everything except your hard
drive and video, no USB's or anything else on.
Then use F8 to safe boot, and look at the devices, and one by one disable
and reboot.. slow but you will find the bad port
 
G

Guest

Not to be a pain, But can you be specific about how to go about turning off
everything except video and the hard drive?
 
G

Guest

Please help.. I'm still having problems with unexpected shut downs after
trying all the about remedies.
 
O

old jon

sidney said:
Please help.. I'm still having problems with unexpected shut downs after
trying all the about remedies.
Click to expand...
Rt\click My Computer\Manage\ Open Event Viewer (+ sign).
Double click on each of the 3 items in turn, and check any errors\warnings
there.
These give you info on any system faults. then come back.
bw..OJ
 
G

Guest

Thanks for responding old Jon.

Heres what I found:
Application log is clear of errors.
Security log is clear of errors.
System log is showing errors from source ACPI events 4 and 5.

I hope this is helpful to you in finding a solution for me..

Thanks in advance
 
R

R. McCarty

When it crashes - does it Blue Screen ? There should be a trap message
that can lead to the cause. You'll need to capture that information to be
able to isolate the cause. Latest drivers don't always guarantee a working
system. Along with drivers you need to be sure all your applications are
fully patched & updated ( like Sun Java, Adobe Reader...)
 
G

Guest

Thanks for responding.
It's not going to a blue screen.
It just shuts down and restarts.
The only info I get from the shut down is from the system log.
 
R

R. McCarty

Different issue altogether. Likely causes are Overheating, Inadequate Power
or perhaps a Motherboard problem. One way to start investigating the fault
is a monitoring application. I would suggest you use Everest Home Edition.
It has the ability to read the sensors for temps and voltage rails. Download
&
install the program. Open (Expand) the Computer category, you should see
a option "Sensor". Click this and check the readings for Voltages - it
should
show you the expected value and then what your detected value is. There is
a +/- range from that expected value where the PC will not run reliably.
Also
note the Temp for the CPU and Motherboard.
Everest Download here:
http://www.lavalys.com/products/download.php?pid=1&lang=en&pageid=3
 
G

Guest

Thanks I will try these..

R. McCarty said:
Different issue altogether. Likely causes are Overheating, Inadequate Power
or perhaps a Motherboard problem. One way to start investigating the fault
is a monitoring application. I would suggest you use Everest Home Edition.
It has the ability to read the sensors for temps and voltage rails. Download
&
install the program. Open (Expand) the Computer category, you should see
a option "Sensor". Click this and check the readings for Voltages - it
should
show you the expected value and then what your detected value is. There is
a +/- range from that expected value where the PC will not run reliably.
Also
note the Temp for the CPU and Motherboard.
Everest Download here:
http://www.lavalys.com/products/download.php?pid=1&lang=en&pageid=3
Click to expand...
 
C

cquirke (MVP Windows shell/user)

On Fri, 28 Oct 2005 13:57:10 -0700, sidney

I'd have guessed bad hardware and recommended you:
- check motherboard capacitors
- check cooling, fans, etc.
- overnight in MemTest86 to check RAM
- HD Tune to check HD temperature, SMART, surface
- formal virus check to exclude malware

That is "the prelim", and IMO it's a CWOT to attempt resolution of
general flakiness until you have done this first.
Heres what I found:
Application log is clear of errors.
Security log is clear of errors.
System log is showing errors from source ACPI events 4 and 5.
Click to expand...

But this prompts me to ask: What's the OS installation history on this
PC? Has it always been flaky? If the answers are "XP was installed
as an upgrade over an older Windows version" and "yes", then I'd guess
you have inherited some old-OS-era code that isn't compatible.

XP as upgrade is supposed to really be a fresh parallel install that
imports software and data references - so it shouldn't inherit
drivers, and thus avoid the problem these results suggest. I can see
why you were prompted to upgrade the BIOS, though.

So if it's not drivers or BIOS, it must be some other software running
at the time of the crash. Having excluded malware first, I'd suppress
everything added in MSConfig startup and test that while off all
networks. Then add back firewall and av, and test. Then add back
network, and test. Then add back remaining items one by one on a
"test to break" basis - and don't forget non-MS services!
Right age for bad caps - also, old enough for dust-packed CPU heat
sink. Does an hour-long session in Quake 3 push it over the edge?


--------------- ----- ---- --- -- - - -
Click to expand...
First, the good Customer feedback has
been clear and unambiguous.
 

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