Unable to View Video DVD with Windows Media Player

[Sam]

I have a Dell Dimension 8200 computer with windows XP Pro (SP2) installed
and with all of the current MS Security updates as well. Up until a few day
ago, was able to use the Windows Media player without any problems. I
should
note that version 9.0.03250 is installed on my computer.

A friend sent me a copy of DVD of a recent reunion he attended. Copies were
also sent to other friends and they have been able to view the DVD.
However, when I install the DVD in either the Plextor burner 760A or the NEC
DV 5800A units on my computer, and after clicking on the applicable drive
icon, the windows media player will open normally, but then shortly
thereafter, I see the following
error message: "Windows Media Player has encountered a problem and needs to
close. We are sorry for the inconvenience." If I click on the "more
information" in that error message, I will see the following error message:
Error signature AppName wmplayer.exe AppVer 9.0.03250 ModName:
clvsd.ex ModVer. 3.5.0.814 Offset 00039f48."

I should note that the DVD has three folders: Audio - no files listed;
Show_1, has numerous files all with the .jpg extensions; and Video_TS, five
files with various extensions .bup, .ifo, and .vob. Also it was noted that
the file system was UDF and the total size of the three folders was 874MB.

I accomplished a Goggle but did not find any applicable help. Any help
would be very much appreciated. Thanks, Sam.

 

[Guest]

WMP 9/10 cannot play DVD-video without additional software support. That
additional support can be either an MPEG2 decoder plug-in for WMP, or an
alternative software DVD-Video player such as 'PowerDVD' (in the latter case
you then have a choice of using either 'PowerDVD' or WMP for video playback.

The cheapest route is the former option (just add a plugin to WMP). See here:

http://www.microsoft.com/windows/windowsmedia/player/plugins.aspx#DVDDecoder

 

[Detlev Dreyer]

error message: "Windows Media Player has encountered a problem and
needs to close. We are sorry for the inconvenience." If I click on
the "more information" in that error message, I will see the following
error message: Error signature AppName wmplayer.exe AppVer
9.0.03250 ModName: clvsd.ex ModVer. 3.5.0.814 Offset 00039f48."

^
Why don't you take off your sunglasses. The module's correct name is
"clvsd.ax" (CyberLink Video/SP Filter) coming along with the "PowerDVD"
software in most cases. Did you try out if "PowerDVD" works correctly?

I have experienced the same problem (error message) caused by the
"Elecard MPEG2 Video Decoder". After removing, the problem was resolved.

 

[Detlev Dreyer]

WMP 9/10 cannot play DVD-video without additional software support.

That's correct, however, the OP has that decoder software already
installed - "clvsd.ax" in this case. Actually, only this file is needed
along with the file "claud.ax" (CyberLink Audio Filter) in order to run
DVDs with the Media Player. The rest of this third-party software
(CyberLink "PowerDVD") is not relevant for the Windows Media Player.

That additional support can be either an MPEG2 decoder plug-in for WMP,

The problem is most likely caused by another decoder software such as
"Elecard MPEG2 Video Decoder" for instance when installed in parallel.

 

[Sam]

Many thanks for your replies. I forgot that I had the Power DVD installed
on my computer (came installed on the computer when I purchased it new). So
tried that program and received the following errors: "PowerDVD has
encountered a problem and needs to close. We are sorry for the
inconvenience." When I click on the "click here" for further information, I
see the following information: "Error Signature - AppName powerdvd.exe,
AppVer 2.5.0.0, ModName clvsd.ax, ModVer 3.5.0.814, and Offset 00039f48."

d-d, if I understand your email correctly, I need to remove the Elecard
MPEG2 Video Decoder. If so, how do I find and remove this decoder? I
looked in Add/Remove and did not see it listed.

Any further suggestions/help would be very much appreciated. Thanks, Sam.

 

[Detlev Dreyer]

Many thanks for your replies. I forgot that I had the Power DVD
installed on my computer (came installed on the computer when I
purchased it new). So tried that program and received the following
errors: "PowerDVD has encountered a problem and needs to close. We are
sorry for the inconvenience." When I click on the "click here" for
further information, I see the following information: "Error Signature
- AppName powerdvd.exe, AppVer 2.5.0.0, ModName clvsd.ax, ModVer
3.5.0.814, and Offset 00039f48."

That's why you should run "PowerDVD" for testing purposes. If it doesn't
run due to an error in the same module (clvsd.ax), Media Player won't
run either.

d-d, if I understand your email correctly,

I did not send an email, I was posting a reply. That's different.

I need to remove the Elecard
MPEG2 Video Decoder. If so, how do I find and remove this decoder?

You can remove that decoder only when installed. When not installed, you
cannot remove it. When there is another DVD Decoder installed instead
(you should know), remove that second decoder if applies.

Any further suggestions/help would be very much appreciated.

First, find the path of the files "clvsd.ax" and "claud.ax". Next, re-
register the DVD Decoder (replace the path accordingly):
Start > Run: REGSVR32 Path\clvsd.ax
Start > Run: REGSVR32 Path\claud.ax

Now make sure that this decoder will be used:
Start > Run: dvdupgrd.exe /detect

If this doesn't help or if there are error messages during these steps,
remove "PowerDVD" and re-install. Note that this application may not be
re-installed since your version is somewhat outdated. Therefore, you
should copy the two files "clvsd.ax" and "claud.ax" to a safe place
prior to this action.

 

[Detlev Dreyer]

You can remove that decoder only when installed. When not installed, you
cannot remove it. When there is another DVD Decoder installed instead
(you should know), remove that second decoder if applies.

Addendum: When you're not sure about the DVD Decoders being installed,
download and run this tool: "Windows XP Video Decoder Checkup Utility"
http://www.microsoft.com/downloads/...AC-0AB6-4990-943D-627E6ADE9FCB&displaylang=en

 

[Sam]

Many thanks for the additional information/help. Will try the suggested
procedures tonight. Sam