Unable to update Windows XP

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi,

Since yesterday that I installed the Spybot-search & destroy, I am unable to
update my Windows. When the Microsoft update site trys to check my system,
suddenly I get an error message for reporting to Microsoft. And
afterterwards, the Explorer gets teminated from the internet. I appreciate if
someone could help me to fix this problem
 
Oftyen, the removal of damaging spyware will leave damaged system files. Go
to start/run, and type:

SFC /SCANNOW
 
Dear Mark,

I have just done that. Widows used my original CD and verified everything.
But problem remains the same.
 
Shams said:
Hi,

Since yesterday that I installed the Spybot-search & destroy, I am unable to
update my Windows. When the Microsoft update site trys to check my system,
suddenly I get an error message for reporting to Microsoft. And
afterterwards, the Explorer gets teminated from the internet. I appreciate if
someone could help me to fix this problem
Click to expand...

Hi Shams,
If you are unsure from the Below please send the exact Error message and did
you run Spybot in Tea Timer Mode?.
Did spybot find spywares on your system?.

Try with the reg.bat first and Reboot your machine and see if that will
solve the issue with updates.

***********************************************************
Open a Run Command and locate these Set of Keys:

[-]HKEY_CLASSES_ROOT\Clsid\ *{c90250f3 - 4d7d - 4991 - 9b69- ac5c5bc1c2ae6}*
<-- Delete this Clsid (not the Whole Key)

Also locate this Key and see the settings for the Update there:

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate =
[ON]DontPromptForWindowsUpdate REG_DWORD 0x00000000 (0)
[ON]DontSearchWindowsUpdate REG_DWORD 0x00000000 (0)

[-]HKEY_LOCAL_MACHINE\System\Services\Update =
[ab]DispalyName REG_SZ Microcode Update Driver
[ON]ErrorCotrol REG_DWORD 0x00000001 (1)
[ab]OmagePath REG_DWORD_SZ System32\DRIVERS\update.sys
[ON]Start REG_DWORD 0x00000003 (3)
[ON]Type REG_DWORD 0x00000001 (1)

Close the Regsirty Editor and Reboot your computer and try the Windows Update.
***************************************************************
= Again try these DLLsin the Run Command:

regsvr32 comcat.dll
regsvr32 shdoc401.dll
regsvr32 shdoc401.dll /I
regsvr32 asctrls.ocx
regsvr32 oleaut32.dll
regsvr32 shdocvw.dll /I
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 browseui.dll /I
regsvr32 msrating.dll
regsvr32 mlang.dll
regsvr32 hlink.dll
regsvr32 mshtmled.dll
regsvr32 urlmon.dll
regsvr32 plugin.ocx
regsvr32 sendmail.dll
regsvr32 scrobj.dll
regsvr32 mmefxe.ocx
regsvr32 corpol.dll
regsvr32 jscript.dll
regsvr32 msxml.dll
regsvr32 imgutil.dll
regsvr32 thumbvw.dll
regsvr32 cryptext.dll
regsvr32 rsabase.dll
regsvr32 inseng.dll
regsvr32 iesetup.dll /I
regsvr32 cryptdlg.dll
regsvr32 actxprxy.dll
regsvr32 dispex.dll
regsvr32 occache.dll
regsvr32 occache.dll /I
regsvr32 iepeers.dll
regsvr32 urlmon.dll /I
regsvr32 cdfview.dll
regsvr32 webcheck.dll
regsvr32 mobsync.dll
regsvr32 pngfilt.dll
regsvr32 licmgr10.dll
regsvr32 icmfilter.dll
regsvr32 hhctrl.ocx
regsvr32 inetcfg.dll
regsvr32 tdc.ocx
regsvr32 MSR2C.DLL
regsvr32 msident.dll
regsvr32 msieftp.dll
regsvr32 xmsconf.ocx
regsvr32 ils.dll
regsvr32 msoeacct.dll
regsvr32 inetcomm.dll
regsvr32 msdxm.ocx
regsvr32 dxmasf.dll
regsvr32 l3codecx.ax
regsvr32 acelpdec.ax
regsvr32 mpg4ds32.ax
regsvr32 voxmsdec.ax
regsvr32 danim.dll
regsvr32 Daxctle.ocx
regsvr32 lmrt.dll
regsvr32 datime.dll
regsvr32 dxtrans.dll
regsvr32 dxtmsft.dll
regsvr32 WEBPOST.DLL
regsvr32 WPWIZDLL.DLL
regsvr32 POSTWPP.DLL
regsvr32 CRSWPP.DLL
regsvr32 FTPWPP.DLL
regsvr32 FPWPP.DLL
regsvr32 Wuapi.dll
regsvr32 WUAUENG.DLL
regsvr32 ATL.DLL
regsvr32 Wucltui.dll
regsvr32 Wups.dll
regsvr32 Wuweb.dll
regsvr32 wshom.ocx
regsvr32 wshext.dll
regsvr32 vbscript.dll
regsvr32 scrrun.dll mstinit.exe /setup
You can safe the above commands by copy and paste in s Notepad and name it
reg.bat then open a run command and type in:
C:\reg.bat click [OK] and let it register the DLLs.

= The most common causes for this error are: damaged Windows Update
software components; the use of Web accelerator software; and damaged Windows
Scripting components.
http://support.microsoft.com/?kbid=245142

Install a New Scripting Engine by downloading it from here:
1. Visit the following Microsoft Web site:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp
2. Click the appropriate link for your version of Windows.
3. Click Download (located at the right side of the page).
4. Click Save to Disk and save the file to the default location.
5. Install the download and reboot.

Disable the Web Accelerator. Disable Security, Download Assistant, or Web
Accelerator Software.

1. Microsoft has verified that the types of software programs in the
following list contribute to "Unauthorized" or "Access Denied/Forbidden"
errors. Disable any third party software that fits a description in the
following list:

- Ad Blocking programs
- Web Accelerators installed by your ISP or other Software to speed up
downloaded pages.
- Download Assistants, not MS but third party ones.
- Security software such as "At Guard" or "NetZip", Ad-Aware, Spysweeper,
Spybot S&D, Spy Doctor.
- Antivirus Software can block the update thinking it is an Flood attack
(DSO)
HTH.
nass
 
Hi nass,

A strange thing just happend. After rebooting, I suddenly noted that, due to
previous setting, my windows automatically started to update. ( security
update for office 2007). But when I tried to update mannually, the error
window appeared and sent the information to Microsoft. It was too quick and I
coudn't copy the content.

Yes, Spybot found a Spyware in my system and cleared it up, but my main
proctection software is Bitdefender, which I have temporarily deactivated its
registry protection ( due to testing the Spybot and preventing confusion.

Yes, both Tea Timer and SD Helper (Internet Explorer bad download blocker)
are active. But I'm not happy about the registry control of the Spybot. For
example, during the installation of a new software or delition of a key, a
small window with unclear buttons opens up that I can't make any sense out of
it. Thus I have no choice but to clear that warning box, but then another
small box opens and says " the registry access was denies". Although I
didn't want it to ne denied. It dosn't ask my permissin to allow access and
remember.

Also, due to the ealier recommendation, yesterday, I installed the AVG
Grisoft and scanned my computer for virous and it was clean with no virous
detection. This software is also currently on.
--
Best regards


nass said:
Shams said:
Hi,

Since yesterday that I installed the Spybot-search & destroy, I am unable to
update my Windows. When the Microsoft update site trys to check my system,
suddenly I get an error message for reporting to Microsoft. And
afterterwards, the Explorer gets teminated from the internet. I appreciate if
someone could help me to fix this problem
Click to expand...

Hi Shams,
If you are unsure from the Below please send the exact Error message and did
you run Spybot in Tea Timer Mode?.
Did spybot find spywares on your system?.

Try with the reg.bat first and Reboot your machine and see if that will
solve the issue with updates.

***********************************************************
Open a Run Command and locate these Set of Keys:

[-]HKEY_CLASSES_ROOT\Clsid\ *{c90250f3 - 4d7d - 4991 - 9b69- ac5c5bc1c2ae6}*
<-- Delete this Clsid (not the Whole Key)

Also locate this Key and see the settings for the Update there:

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate =
[ON]DontPromptForWindowsUpdate REG_DWORD 0x00000000 (0)
[ON]DontSearchWindowsUpdate REG_DWORD 0x00000000 (0)

[-]HKEY_LOCAL_MACHINE\System\Services\Update =
[ab]DispalyName REG_SZ Microcode Update Driver
[ON]ErrorCotrol REG_DWORD 0x00000001 (1)
[ab]OmagePath REG_DWORD_SZ System32\DRIVERS\update.sys
[ON]Start REG_DWORD 0x00000003 (3)
[ON]Type REG_DWORD 0x00000001 (1)

Close the Regsirty Editor and Reboot your computer and try the Windows Update.
***************************************************************
= Again try these DLLsin the Run Command:

regsvr32 comcat.dll
regsvr32 shdoc401.dll
regsvr32 shdoc401.dll /I
regsvr32 asctrls.ocx
regsvr32 oleaut32.dll
regsvr32 shdocvw.dll /I
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 browseui.dll /I
regsvr32 msrating.dll
regsvr32 mlang.dll
regsvr32 hlink.dll
regsvr32 mshtmled.dll
regsvr32 urlmon.dll
regsvr32 plugin.ocx
regsvr32 sendmail.dll
regsvr32 scrobj.dll
regsvr32 mmefxe.ocx
regsvr32 corpol.dll
regsvr32 jscript.dll
regsvr32 msxml.dll
regsvr32 imgutil.dll
regsvr32 thumbvw.dll
regsvr32 cryptext.dll
regsvr32 rsabase.dll
regsvr32 inseng.dll
regsvr32 iesetup.dll /I
regsvr32 cryptdlg.dll
regsvr32 actxprxy.dll
regsvr32 dispex.dll
regsvr32 occache.dll
regsvr32 occache.dll /I
regsvr32 iepeers.dll
regsvr32 urlmon.dll /I
regsvr32 cdfview.dll
regsvr32 webcheck.dll
regsvr32 mobsync.dll
regsvr32 pngfilt.dll
regsvr32 licmgr10.dll
regsvr32 icmfilter.dll
regsvr32 hhctrl.ocx
regsvr32 inetcfg.dll
regsvr32 tdc.ocx
regsvr32 MSR2C.DLL
regsvr32 msident.dll
regsvr32 msieftp.dll
regsvr32 xmsconf.ocx
regsvr32 ils.dll
regsvr32 msoeacct.dll
regsvr32 inetcomm.dll
regsvr32 msdxm.ocx
regsvr32 dxmasf.dll
regsvr32 l3codecx.ax
regsvr32 acelpdec.ax
regsvr32 mpg4ds32.ax
regsvr32 voxmsdec.ax
regsvr32 danim.dll
regsvr32 Daxctle.ocx
regsvr32 lmrt.dll
regsvr32 datime.dll
regsvr32 dxtrans.dll
regsvr32 dxtmsft.dll
regsvr32 WEBPOST.DLL
regsvr32 WPWIZDLL.DLL
regsvr32 POSTWPP.DLL
regsvr32 CRSWPP.DLL
regsvr32 FTPWPP.DLL
regsvr32 FPWPP.DLL
regsvr32 Wuapi.dll
regsvr32 WUAUENG.DLL
regsvr32 ATL.DLL
regsvr32 Wucltui.dll
regsvr32 Wups.dll
regsvr32 Wuweb.dll
regsvr32 wshom.ocx
regsvr32 wshext.dll
regsvr32 vbscript.dll
regsvr32 scrrun.dll mstinit.exe /setup
You can safe the above commands by copy and paste in s Notepad and name it
reg.bat then open a run command and type in:
C:\reg.bat click [OK] and let it register the DLLs.

= The most common causes for this error are: damaged Windows Update
software components; the use of Web accelerator software; and damaged Windows
Scripting components.
http://support.microsoft.com/?kbid=245142

Install a New Scripting Engine by downloading it from here:
1. Visit the following Microsoft Web site:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp
2. Click the appropriate link for your version of Windows.
3. Click Download (located at the right side of the page).
4. Click Save to Disk and save the file to the default location.
5. Install the download and reboot.

Disable the Web Accelerator. Disable Security, Download Assistant, or Web
Accelerator Software.

1. Microsoft has verified that the types of software programs in the
following list contribute to "Unauthorized" or "Access Denied/Forbidden"
errors. Disable any third party software that fits a description in the
following list:

- Ad Blocking programs
- Web Accelerators installed by your ISP or other Software to speed up
downloaded pages.
- Download Assistants, not MS but third party ones.
- Security software such as "At Guard" or "NetZip", Ad-Aware, Spysweeper,
Spybot S&D, Spy Doctor.
- Antivirus Software can block the update thinking it is an Flood attack
(DSO)
HTH.
nass
Click to expand...
 
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 18.05.2007
Time: 08:36:34
User: N/A
Computer: FAMILYROOM
Description:
Fault bucket 426234937.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 34 32 36 32 33 34 39 33 42623493
0010: 37 0d 0a 7..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 18.05.2007
Time: 08:34:55
User: N/A
Computer: FAMILYROOM
Description:
Faulting application iexplore.exe, version 7.0.6000.16441, faulting module
wuweb.dll, version 5.8.0.2469, fault address 0x00018003.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 34 31 00.16441
0030: 20 69 6e 20 77 75 77 65 in wuwe
0038: 62 2e 64 6c 6c 20 35 2e b.dll 5.
0040: 38 2e 30 2e 32 34 36 39 8.0.2469
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 31 38 et 00018
0058: 30 30 33 0d 0a 003..

Dear nass,

The above two error reports relates to this problem and I hope it would give
you enough information for helping me to fix this problem that has occured
since the installation of Spybot.
--


Best regards


Shams said:
Hi nass,

A strange thing just happend. After rebooting, I suddenly noted that, due to
previous setting, my windows automatically started to update. ( security
update for office 2007). But when I tried to update mannually, the error
window appeared and sent the information to Microsoft. It was too quick and I
coudn't copy the content.

Yes, Spybot found a Spyware in my system and cleared it up, but my main
proctection software is Bitdefender, which I have temporarily deactivated its
registry protection ( due to testing the Spybot and preventing confusion.

Yes, both Tea Timer and SD Helper (Internet Explorer bad download blocker)
are active. But I'm not happy about the registry control of the Spybot. For
example, during the installation of a new software or delition of a key, a
small window with unclear buttons opens up that I can't make any sense out of
it. Thus I have no choice but to clear that warning box, but then another
small box opens and says " the registry access was denies". Although I
didn't want it to ne denied. It dosn't ask my permissin to allow access and
remember.

Also, due to the ealier recommendation, yesterday, I installed the AVG
Grisoft and scanned my computer for virous and it was clean with no virous
detection. This software is also currently on.
--
Best regards


nass said:
Shams said:
Hi,

Since yesterday that I installed the Spybot-search & destroy, I am unable to
update my Windows. When the Microsoft update site trys to check my system,
suddenly I get an error message for reporting to Microsoft. And
afterterwards, the Explorer gets teminated from the internet. I appreciate if
someone could help me to fix this problem
Click to expand...

Hi Shams,
If you are unsure from the Below please send the exact Error message and did
you run Spybot in Tea Timer Mode?.
Did spybot find spywares on your system?.

Try with the reg.bat first and Reboot your machine and see if that will
solve the issue with updates.

***********************************************************
Open a Run Command and locate these Set of Keys:

[-]HKEY_CLASSES_ROOT\Clsid\ *{c90250f3 - 4d7d - 4991 - 9b69- ac5c5bc1c2ae6}*
<-- Delete this Clsid (not the Whole Key)

Also locate this Key and see the settings for the Update there:

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\WindowsUpdate =
[ON]DontPromptForWindowsUpdate REG_DWORD 0x00000000 (0)
[ON]DontSearchWindowsUpdate REG_DWORD 0x00000000 (0)

[-]HKEY_LOCAL_MACHINE\System\Services\Update =
[ab]DispalyName REG_SZ Microcode Update Driver
[ON]ErrorCotrol REG_DWORD 0x00000001 (1)
[ab]OmagePath REG_DWORD_SZ System32\DRIVERS\update.sys
[ON]Start REG_DWORD 0x00000003 (3)
[ON]Type REG_DWORD 0x00000001 (1)

Close the Regsirty Editor and Reboot your computer and try the Windows Update.
***************************************************************
= Again try these DLLsin the Run Command:

regsvr32 comcat.dll
regsvr32 shdoc401.dll
regsvr32 shdoc401.dll /I
regsvr32 asctrls.ocx
regsvr32 oleaut32.dll
regsvr32 shdocvw.dll /I
regsvr32 shdocvw.dll
regsvr32 browseui.dll
regsvr32 browseui.dll /I
regsvr32 msrating.dll
regsvr32 mlang.dll
regsvr32 hlink.dll
regsvr32 mshtmled.dll
regsvr32 urlmon.dll
regsvr32 plugin.ocx
regsvr32 sendmail.dll
regsvr32 scrobj.dll
regsvr32 mmefxe.ocx
regsvr32 corpol.dll
regsvr32 jscript.dll
regsvr32 msxml.dll
regsvr32 imgutil.dll
regsvr32 thumbvw.dll
regsvr32 cryptext.dll
regsvr32 rsabase.dll
regsvr32 inseng.dll
regsvr32 iesetup.dll /I
regsvr32 cryptdlg.dll
regsvr32 actxprxy.dll
regsvr32 dispex.dll
regsvr32 occache.dll
regsvr32 occache.dll /I
regsvr32 iepeers.dll
regsvr32 urlmon.dll /I
regsvr32 cdfview.dll
regsvr32 webcheck.dll
regsvr32 mobsync.dll
regsvr32 pngfilt.dll
regsvr32 licmgr10.dll
regsvr32 icmfilter.dll
regsvr32 hhctrl.ocx
regsvr32 inetcfg.dll
regsvr32 tdc.ocx
regsvr32 MSR2C.DLL
regsvr32 msident.dll
regsvr32 msieftp.dll
regsvr32 xmsconf.ocx
regsvr32 ils.dll
regsvr32 msoeacct.dll
regsvr32 inetcomm.dll
regsvr32 msdxm.ocx
regsvr32 dxmasf.dll
regsvr32 l3codecx.ax
regsvr32 acelpdec.ax
regsvr32 mpg4ds32.ax
regsvr32 voxmsdec.ax
regsvr32 danim.dll
regsvr32 Daxctle.ocx
regsvr32 lmrt.dll
regsvr32 datime.dll
regsvr32 dxtrans.dll
regsvr32 dxtmsft.dll
regsvr32 WEBPOST.DLL
regsvr32 WPWIZDLL.DLL
regsvr32 POSTWPP.DLL
regsvr32 CRSWPP.DLL
regsvr32 FTPWPP.DLL
regsvr32 FPWPP.DLL
regsvr32 Wuapi.dll
regsvr32 WUAUENG.DLL
regsvr32 ATL.DLL
regsvr32 Wucltui.dll
regsvr32 Wups.dll
regsvr32 Wuweb.dll
regsvr32 wshom.ocx
regsvr32 wshext.dll
regsvr32 vbscript.dll
regsvr32 scrrun.dll mstinit.exe /setup
You can safe the above commands by copy and paste in s Notepad and name it
reg.bat then open a run command and type in:
C:\reg.bat click [OK] and let it register the DLLs.

= The most common causes for this error are: damaged Windows Update
software components; the use of Web accelerator software; and damaged Windows
Scripting components.
http://support.microsoft.com/?kbid=245142

Install a New Scripting Engine by downloading it from here:
1. Visit the following Microsoft Web site:
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp
2. Click the appropriate link for your version of Windows.
3. Click Download (located at the right side of the page).
4. Click Save to Disk and save the file to the default location.
5. Install the download and reboot.

Disable the Web Accelerator. Disable Security, Download Assistant, or Web
Accelerator Software.

1. Microsoft has verified that the types of software programs in the
following list contribute to "Unauthorized" or "Access Denied/Forbidden"
errors. Disable any third party software that fits a description in the
following list:

- Ad Blocking programs
- Web Accelerators installed by your ISP or other Software to speed up
downloaded pages.
- Download Assistants, not MS but third party ones.
- Security software such as "At Guard" or "NetZip", Ad-Aware, Spysweeper,
Spybot S&D, Spy Doctor.
- Antivirus Software can block the update thinking it is an Flood attack
(DSO)
HTH.
nass
Click to expand...
Click to expand...
 
Shams said:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 18.05.2007
Time: 08:36:34
User: N/A
Computer: FAMILYROOM
Description:
Fault bucket 426234937.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 34 32 36 32 33 34 39 33 42623493
0010: 37 0d 0a 7..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 18.05.2007
Time: 08:34:55
User: N/A
Computer: FAMILYROOM
Description:
Faulting application iexplore.exe, version 7.0.6000.16441, faulting module
wuweb.dll, version 5.8.0.2469, fault address 0x00018003.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 34 31 00.16441
0030: 20 69 6e 20 77 75 77 65 in wuwe
0038: 62 2e 64 6c 6c 20 35 2e b.dll 5.
0040: 38 2e 30 2e 32 34 36 39 8.0.2469
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 31 38 et 00018
0058: 30 30 33 0d 0a 003..

Dear nass,

The above two error reports relates to this problem and I hope it would give
you enough information for helping me to fix this problem that has occured
since the installation of Spybot.
Click to expand...

Hi Shams,
Try to uninstall one of the Avs and reconfigure the Spybot S&D to not run in
Tea Timer Mode by doing the following:
Open Spybot S&D click Tools >> Resident:
Under this option uncheck the Resident Tea Timer:
Resident protection status
[ ] Resident " SDHelper"
[ ] Resident " Tea Timer" <= uncheck this to run the program in none Tea
Timer Mode.
Run Disk Clean Up and Shut down then Restart the computer and see if the
error will be logged in time stamp for the logging.
Do you have a GPO on this machine?.

Even you can see what on your StartUp and see if there is something
suspicious and Try to remove from startUp.
Try to have only one Anti-Virus program running at one time on your
computer, you are the only one can decide that both of them will do a good
job, but what your experience with both.

Error that you see in the upper-right corner when you visit the Windows
Update Web site on a Windows XP-based computer: "[Error number: 0x8DDD0004]"
http://support.microsoft.com/kb/914224

Error messages when you start a Windows XP-based computer and then try to
download Windows Updates
http://support.microsoft.com/kb/931852

Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an error
and cannot display the requested page"
http://support.microsoft.com/kb/914226
HTH.
nass
 
Dear nass,

I ahve deactivated the SD Helper and the Tea Timer. I have also uninstalled
the Grisoft, cleaned the disk and the rest, but to no avail. But I don't know
how to see the startup and don't know what is GPO on my machine. My machine
is Dell Precision 380 workstation with Windows xp professional SP2 in it.

I don't think the three Microsoft support papares that you posted apply to
my case. I don't get any of the error messages mentioned on those papers,
which comes from Windows Update. The error that I get is from IE7: Internet
Explorer encountered a problem and need to close, which then sends it to
Microsoft. As I have informed you , yesterday, I have automatically received
the Security Update,from Microsoft, due to my automatic update setup.
--
Best regards


nass said:
Shams said:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 18.05.2007
Time: 08:36:34
User: N/A
Computer: FAMILYROOM
Description:
Fault bucket 426234937.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 34 32 36 32 33 34 39 33 42623493
0010: 37 0d 0a 7..

Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 18.05.2007
Time: 08:34:55
User: N/A
Computer: FAMILYROOM
Description:
Faulting application iexplore.exe, version 7.0.6000.16441, faulting module
wuweb.dll, version 5.8.0.2469, fault address 0x00018003.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 69 65 78 ure iex
0018: 70 6c 6f 72 65 2e 65 78 plore.ex
0020: 65 20 37 2e 30 2e 36 30 e 7.0.60
0028: 30 30 2e 31 36 34 34 31 00.16441
0030: 20 69 6e 20 77 75 77 65 in wuwe
0038: 62 2e 64 6c 6c 20 35 2e b.dll 5.
0040: 38 2e 30 2e 32 34 36 39 8.0.2469
0048: 20 61 74 20 6f 66 66 73 at offs
0050: 65 74 20 30 30 30 31 38 et 00018
0058: 30 30 33 0d 0a 003..

Dear nass,

The above two error reports relates to this problem and I hope it would give
you enough information for helping me to fix this problem that has occured
since the installation of Spybot.
Click to expand...

Hi Shams,
Try to uninstall one of the Avs and reconfigure the Spybot S&D to not run in
Tea Timer Mode by doing the following:
Open Spybot S&D click Tools >> Resident:
Under this option uncheck the Resident Tea Timer:
Resident protection status
[ ] Resident " SDHelper"
[ ] Resident " Tea Timer" <= uncheck this to run the program in none Tea
Timer Mode.
Run Disk Clean Up and Shut down then Restart the computer and see if the
error will be logged in time stamp for the logging.
Do you have a GPO on this machine?.

Even you can see what on your StartUp and see if there is something
suspicious and Try to remove from startUp.
Try to have only one Anti-Virus program running at one time on your
computer, you are the only one can decide that both of them will do a good
job, but what your experience with both.

Error that you see in the upper-right corner when you visit the Windows
Update Web site on a Windows XP-based computer: "[Error number: 0x8DDD0004]"
http://support.microsoft.com/kb/914224

Error messages when you start a Windows XP-based computer and then try to
download Windows Updates
http://support.microsoft.com/kb/931852

Error message when you try to install updates from the Windows Update Web
site on a Windows XP-based computer: "Windows Update has encountered an error
and cannot display the requested page"
http://support.microsoft.com/kb/914226
HTH.
nass
Click to expand...
 
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