Unable to shut down my computer

[Brian Jones]

Every time I try to shut down my computer (XP) it immediately goes into
reboot mode rather than close down. As it finishes rebooting, a window opens
with the message "System recovered from serious error". The error signature
is:

BCCode : 7f BCP1 : 0000000D BCP2 : 00000000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 1_0 Product : 768_1

The only way I can properly shut down is to open in safe mode and then close
down.

I run Norton System Works 2003 and their latest anti-virus check does not
detect any viruses. Also the NU 'system check' does not identify any errors.

I would be grateful for any advice on how to overcome this problem.

Thanks

Brian

 

[Alex Nichol]

Every time I try to shut down my computer (XP) it immediately goes into
reboot mode rather than close down. As it finishes rebooting, a window opens
with the message "System recovered from serious error".

You have something that is crashing on being asked to close - and the
system's 'automatically restart' is cutting in. Turn this off: in
Control Panel - System - Advanced, click Settings in the Startup and
Recovery section. There uncheck 'automatically restart'. You can also
usefully change the 'write debugging information' to (none) unless you
are actively needing a dump for debugging something, or to 'minidump' if
you are getting errors that you wish to report on to Microsoft. You
may now get a Blue screen failure instead, but at least will get some
guidance as to what is happening. It often indicates some file that was
involved. Which may well be a part of the Norton