Unable to send or receive mail due to a busy .pst file

[Guest]

I cannot send or receive any mail. The error that I keep on getting is
somehting to the effect of that the Outlook2.pst is busy and could not be
accessed. Another program may be using it.

How the heck do I resolve this?

 

[Vince Averello [MVP-Outlook]]

What programs might you be running on your machine that may be accessing the
file?

 

[Guest]

None that I can think of. Everything was working fine then this happened. Now
i had this same issue whe I first bought this computer, This one came with
the 60 day trial of 2003. Well I already had my own full copy of Office XP. I
decided that I was not going to mess with 2003 and just use XP, well i tried
installing XP and had all kinds of problems, to include the same one that I
am having now. I had to restore the whole computer just to get any on the XP
off. Since then i have been using the trial version of 2003 adn everything
has been running smoothly until the other day. I did not download anything
new or do anything differently. Aslo, I am still within the 60 days.

 

[Guest]

Here is the exact error message that I am getting:

" The file Documents and settings\HP_Administrator\Local
Settings\Application data\Microsoft\Outlook\Outlook2.pst is in use and could
not be accessed. Close the application that is using the file, and then try
again. "

 

[Vince Averello [MVP-Outlook]]

Are you running any sort of indexing software that might be scanning through
the file?

 

[Guest]

OK, I am an idiot, what is indexing software?

Are you running any sort of indexing software that might be scanning through
the file?

 

[Vince Averello [MVP-Outlook]]

Google Desktop, MSN Desktop Search, etc

 

[Guest]

I do have the google search bar up

Google Desktop, MSN Desktop Search, etc

 

[Vince Averello [MVP-Outlook]]

Try disabling it temporarily.

 

[Guest]

OK I tried that and no good. I did notice that whe I try to get mail another
icon comes up on my task bar. It looks like a white envelope or two. Wjen i
click on it it ay that it is syncronizing. WTF

 

[Vince Averello [MVP-Outlook]]

Hmmm, even more interesting. See if you can find out what's synchronizing
(PDA software?)

 

[Guest]

Yeah, tell me about it. I tried finding out could not get anywhere, plus I do
not have a PDA. I looked in my task manager and did not see anything that
would be doing it. I even shut down all of my security programs to no avail.
I ahve beed without e-mail for roughly a week now. I really appreciate all of
you assistance, but I am hitting a critical stage now.

 

[Vince Averello [MVP-Outlook]]

OK, this is a long shot and a lot of work but can you list all the processes
that are running on your machine?

 

[Guest]

Would it be possible to take some screen shots and send them to you via
e-mail using my Yahoo account?

 

[Vince Averello [MVP-Outlook]]

OK, not sure if I can figure it all out but it's worth a shot.