Unable to restart

[JEMF]

I did shut down my computer because it was not responding. When I tried to
restart the system it asked me to if it want to restart under "safe mode"
........ and normal setting. Even though I selected "safe mode" my screen
remained black, I could the window arrow, but I can't my icons, etc. What
could be causing this problem? How do I fix it?

Thank you,

JEMF

 

[Support1000.com]

Try this..

Press Ctrl + Alt + Del and get the task manager
click new task and try explorer.exe -> Ok

Are you sure you get blank desktop in the safe mode?

Above step should work otherwise let me know whether you atleast get
the task manager..

Bala