Unable to read CD drive

[Guest]

I am trying to help a friend with her PC. It's a DELL with XP.
There are 2 CD drives(1 CD and 1 DVD), but both are not working. The CD
drive will open and take in a CD. But it will not show any files. It can't
read the CD.
The DVD drive slot will not even open.

The problem is, I am unable to load anything into the PC since the CD drives
are not working, there is no floppy disk and also the internet is not working.

In order to get the CD drive working, I am trying to re-install drivers. But
even if I try to reinstall the SAME drivers, XP gives a message saying "no
new drivers available other than the ones already available". how can I
reinstall the same drivers? How can I get this to work?

Any help is appreciated.

 

[JerryM \(ID\)]

Go into the case and make sure the ribbon and power cables are fully seated
on both drives and on the motherboard.

 

[Guest]

I just checked. They all seem to be connected solid.
Thanks,

 

[V Green]

Uninstall both of them with Device Manager.

Reboot and let them get re-detected.

Let us know what happens.

 

[Guest]

OK-
I have uninstalled the drivers, rebooted and they have been detected and
installed again. However the same problem still persists.
The top drive will take in a CD, but can not read the files. It just comes
up empty.

I am not worried about the other drive. It's probably broken since it won't
even open the drive.

Thanks.

 

[Guest]

Uninstall both of them with Device Manager.

Reboot and let them get re-detected.

Let us know what happens.

 

[V Green]

OK-
I have uninstalled the drivers, rebooted and they have been detected and
installed again. However the same problem still persists.
The top drive will take in a CD, but can not read the files. It just comes
up empty.

I am not worried about the other drive. It's probably broken since it won't
even open the drive.

I think it's time to get another drive, or, if you feel that
you can do it, carefully disassemble it and clean the laser lens.

 

[Guest]

Thanks for al help.
I exerted some pressure on the second drive case and voila! It opened. The
CD drive is working fine now.

Thanks again.
AMT-

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