Unable to reactivate Application Agent Checkpoints

[Holf]

Hi,

I have deactivated two Checkpoints:
- Process Execution
- Script Blocking

And now I can not reactivate them. When I click
on 'Activate Checkpoint' the right-hand pane very rapidly
redraws and then still shows 'Status: In-active' (which is
a typo by the way, the word is 'Inactive').

I have had a quick hunt through the Registry to see if
there are any related settings but can't find anything.
Interestingly, in the Registry there is still a key under
Software called 'GiantCompany'. I'm sure this will
disappear for the final release.

 

[Bill Sanderson]

I've seen posts stating that uninstalling and reinstalling fixed such
issues. You could also try Control Panel, add or remove programs, microsoft
antispyware, change, update.

Let me know if the latter idea works.

 

[Guest]

I'm running MS Anti-spyware on three machines at the
moment. On two it works great and I am happy with it.

On the third one, I have the issue of not being able to
re-activate the Real-time protection agents. I can't
activate any of the three groups. Each group says that
the individual items in the group are all active, but the
overall group setting stays at inactive for each of the
three groups.

Anyone aware of a resolution for this?

On the initial scan after installation, it found and
fixed 12 items. I stupidly forgot to click the box to
make a system restore point. I think that should default
to on. Anyways, I can't go back to where I was before the
scan to see if that would fix it.

I did try to uninstall the software and then re-installed
it. That didn't help. The installation wasn't complete
either as it remembered at least some of the details of
the initial scan.

 

[Bill Sanderson]

I've seen posts stating that they can't reactivate specific checkpoints that
were deactivated.

My recollection was that the fix was either an uninstall/reinstall cycle or
the update procedure, via control panel, add or remove programs.

I just did a test on an xp pro sp2 machine and I could deactivate a specific
checkpoint, stop and restart Microsoft Antispyware, and reactivate it. I
could also do that same operation for all Application checkpoints, for
example--i.e. stop the application agent, if I understand the terminology
correctly. So, for me it seems to work right.

It looks like if you blow gcAgentsDataStoreData.gcd away, it'll get
re-created with default settings (everything on.) Seems to work ok in the
quick test I did, but I don't know what other side effects it might have.