Unable to open System Restore

[Guest]

I have been having some issues with a nasty pop-up issue in IE7 and I thought
possibly I could resolve the problem by restoring my system. When I try to do
a System Restore it tells me "System Restore Application has encountered a
problem and needs to close." I have tried to go from Safe Mode but to no
availe. I am on XP Pro SP2. I have recently installed a beta version of
McAffee. (Don't know if the latter has anything to do with it.) It's been a
couple months since I have had to use Restore. Thanks for looking at my
problem. Any suggestions on the popup issue woud also be helpful.

 

[Rich Barry]

Skip, take a look at this mskb article
http://support.microsoft.com/kb/302796

 

[PA Bear]

What "nasty pop-up issue"?

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/page2.html#Removing_Malware

When all else fails, HijackThis v1.99.1
(http://aumha.org/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7,
http://aumha.net/viewforum.php?f=30, or other appropriate forums for expert
analysis, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

 

[Guest]

Thanks for the info on Hijackthis. This would be my next step.

I still have the issue with System Restore. The article recommended by Rick
didn't provide a solution for me. Any other suggestions?

 

[PA Bear]

Get your hijackware problem(s) resolved first, Skip.

 

[Rich Barry]

Skip, I would do as PA Bear suggested. Once you free of any malware you can
then tackle System Restore.

 

[Guest]

Thanks PA Bear and Rich. I will heed your advice.