Unable to get past entering in product key

[Guest]

Yes, the C:\$WINDOWS.~BT\Sources folder was created and there are files in
there. I was able to bring up task manager anytime I entered in the product
key and it would show it as "running" but it would just sit at the product
key screen with an hourglass cursor. The opposite happened if I didn't enter
the key and instead selected the version. Task Manager would take longer to
load and it would show the setup as "not responding."

Hello,
Looking at this log, there is nothing erroring out. So it looks like setup
is continuing.
Note the change in the timestamp so is shows around an hour and twenty
mintues.
No error messages yet at least in this log file.
At this stage we have to collect information and copy files to the system.
I presume this was from the \windows folder.
Was there a log file at the C:\$WINDOWS.~BT\Sources\Panther\setupact.log
as well?
Was the C:\$WINDOWS.~BT\Sources folder even created?
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
|>Thread-Topic: Unable to get past entering in product key
|>thread-index: AcdFvJIY4VLW+vbHQaKs4yMWe7M9jA==
|>X-WBNR-Posting-Host: 24.118.151.162
|>From: =?Utf-8?B?QXhpczM4NA==?= <[email protected]>
|>References: <[email protected]>
<[email protected]>
|>Subject: RE: Unable to get past entering in product key
|>Date: Wed, 31 Jan 2007 20:51:01 -0800
|>Lines: 97
|>Message-ID: <[email protected]>
|>MIME-Version: 1.0
|>Content-Type: text/plain;
|> charset="Utf-8"
|>Content-Transfer-Encoding: 7bit
|>X-Newsreader: Microsoft CDO for Windows 2000
|>Content-Class: urn:content-classes:message
|>Importance: normal
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|>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
|>Newsgroups: microsoft.public.windows.vista.installation_setup
|>Path: TK2MSFTNGHUB02.phx.gbl
|>Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.installation_setup:4326
|>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
|>X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
|>
|>What should I be looking for in the setupact.log file?
|>
|>This is what it says:
|>
|>2007-01-31 08:10:11, Info [0x0a000a] UI Autorun:Autorun core
|>successfully initialized!!!
|>2007-01-31 08:10:11, Info [0x0a000b] UI Autorun:Autorun UI
|>successfully initialized!!!
|>2007-01-31 08:10:12, Info UI AppWindow has layout
style 0
|>2007-01-31 08:10:13, Info UI NavWindow has layout
style 0
|>2007-01-31 08:10:13, Info UI NavWindow has layout
style 0
|>2007-01-31 08:10:13, Info UI Page with ID 2018
returned
|>0 for CanPageBeActivated with choice 0
|>2007-01-31 08:10:13, Info UI Page with ID 2002
returned
|>0 for CanPageBeActivated with choice 0
|>2007-01-31 08:10:13, Info UI Page with ID 1200
returned
|>1 for CanPageBeActivated with choice 0
|>2007-01-31 08:10:13, Info UI Page with ID 1200
returned
|>1 for CanPageBeActivated with choice 0
|>2007-01-31 08:10:13, Info [0x0a011c] UI
WizardDialogPost::SetActive
|>2007-01-31 08:10:15, Info [0x0a018e] UI Passing command line
|>parameter ("D:\Sources\setup.exe /HideWelcome /uilanguage:en-US
|>/targetlanguage:en-US") to IBS.
|>2007-01-31 09:29:06, Info [0x0a013b] UI Cancel rejected.
Remaining
|>on Page Install Windows.
|>
|>""Darrell Gorter[MSFT]"" wrote:
|>
|>> Hello,
|>> Can you check for the setupact.log file?
|>> This could be located in the \windows\setupact.log folder or it could
be in
|>> the the C:\$WINDOWS.~BT\Sources\Panther\setupact.log
|>> Thanks,
|>> Darrell Gorter[MSFT]
|>>
|>> This posting is provided "AS IS" with no warranties, and confers no
rights
|>> --------------------
|>> |>Thread-Topic: Unable to get past entering in product key
|>> |>thread-index: AcdFS7HoYflYC8ypT4um7MCtfYxmrw==
|>> |>X-WBNR-Posting-Host: 24.118.151.162
|>> |>From: =?Utf-8?B?QXhpczM4NA==?= <[email protected]>
|>> |>Subject: Unable to get past entering in product key
|>> |>Date: Wed, 31 Jan 2007 07:23:01 -0800
|>> |>Lines: 22
|>> |>Message-ID: <[email protected]>
|>> |>MIME-Version: 1.0
|>> |>Content-Type: text/plain;
|>> |> charset="Utf-8"
|>> |>Content-Transfer-Encoding: 7bit
|>> |>X-Newsreader: Microsoft CDO for Windows 2000
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|>> |>Importance: normal
|>> |>Priority: normal
|>> |>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
|>> |>Newsgroups: microsoft.public.windows.vista.installation_setup
|>> |>Path: TK2MSFTNGHUB02.phx.gbl
|>> |>Xref: TK2MSFTNGHUB02.phx.gbl
|>> microsoft.public.windows.vista.installation_setup:4105
|>> |>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
|>> |>X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
|>> |>
|>> |>Ok I really have no idea why I am having this problem. I purchased
Vista
|>> |>Home Premium Edition yesterday and tried installing it when I got
home
|>> from
|>> |>work. I ran the tool before I opened it just to make sure that my
|>> computer
|>> |>was compatible and I passed. Now comes my frustration:
|>> |>
|>> |>I open the case, pop in the cd, autoplay install screen. Everything
|>> seems
|>> |>to be working fine as I proceed through the beginning install
screens.
|>> Now
|>> |>my problem arises when I get to the screen where I enter in my
product
|>> key.
|>> |>If I enter in my product key and click next it just sits there with
the
|>> |>hourglass cursor. Windows Task Manager show sthat the program is
|>> "running"
|>> |>and not "not responding." Still, nothing happens. I then decided to
try
|>> |>entering in my key later so I just clicked next without entering it
in.
|>> I
|>> |>select the version that I installed and click next, frozen again.
This
|>> time
|>> |>Windows Task Manager says that the program is "not responding."
|>> |>
|>> |>Now I begin to wonder if it just might be a problem with my dvd rom
or
|>> |>something of the sort so I attempt to install it on my sister's
computer.
|>>
|>> |>Gets through the steps just fine and beyond the point which I am
stuck
|>> at.
|>> |>At this point I really have no idea what to do. I am trying to avoid
|>> having
|>> |>to do a clean install because I would prefer to just not go through
that
|>> |>process right now, especially if I'm uncertain as to whether or not
the
|>> |>install will even work then. So I ask you, suggestions?
|>> |>
|>>
|>>
|>

 

[Jane C]

Family Discount Ordering Trouble (Resolution)

----- Original Message -----
From: Doug Hite (MSFT)
Newsgroups: microsoft.public.windows.vista.installation_setup
Sent: Friday, February 02, 2007 10:59 AM
Subject: Re: Family Discount Ordering Trouble (Resolution)


Hi Eveyrone. I finally got an answer. From what I have been told:

The Vista Family Discount (VFD) team has found the problem with the product
keys. Turns out they are not Vista Keys. The VFD team is working on a fix
and will email out new keys to everyone with in 4-5 days.

If your key does not work; odds are its one of the bad ones. If you do not
hear back from the VFD team with a new key next week; I would send them an
email or call:

email: (e-mail address removed)
Phone: 1-800-835-0663

I hope this helps!
Thanks and sorry for any issues...
-Doug

 

[Darrell Gorter[MSFT]]

Hello Brian,
This shouldn't be a key issue. A bad key should generate an error message,
not leave the system in a state where setup appears to be hanging.
Unless this thread has changed symptoms on me. The issue as first reported
was after a key was entered setup just displayed a blank screen.
That is not what a invalid key response.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
|>Thread-Topic: Unable to get past entering in product key
|>thread-index: AcdGT8+lMRC7bQHTSOWo6Oohd1S+ew==
|>X-WBNR-Posting-Host: 198.51.119.130
|>From: =?Utf-8?B?QnJpYW4gV2lsbGlhbXM=?=
<[email protected]>
|>References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
|>Subject: RE: Unable to get past entering in product key
|>Date: Thu, 1 Feb 2007 14:25:00 -0800
|>Lines: 120
|>Message-ID: <[email protected]>
|>MIME-Version: 1.0
|>Content-Type: text/plain;
|> charset="Utf-8"
|>Content-Transfer-Encoding: 7bit
|>X-Newsreader: Microsoft CDO for Windows 2000
|>Content-Class: urn:content-classes:message
|>Importance: normal
|>Priority: normal
|>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
|>Newsgroups: microsoft.public.windows.vista.installation_setup
|>Path: TK2MSFTNGHUB02.phx.gbl
|>Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.installation_setup:4499
|>NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
|>X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
|>
|>When you order for digital download, you get a key that's probably
generated
|>on the fly. The packaged version is printed somewhere in the contents,
but
|>the digital version is emailed to you. It's not the media, it's the
actual
|>key. I think the key generator used when ordering online is producing
flawed
|>keys.
|>
|>""Darrell Gorter[MSFT]"" wrote:
|>
|>> Hello Brian,
|>> Not sure what this gets you, unless they are reporting bad media.
|>> Why did they ship you new media?
|>> The bits on the DVD are same
|>> Thanks,
|>> Darrell Gorter[MSFT]
|>>
|>> This posting is provided "AS IS" with no warranties, and confers no
rights
|>> --------------------
|>> |>Thread-Topic: Unable to get past entering in product key
|>> |>thread-index: AcdFzTHJwn3W94oaRh2VeTmmTRJ7yA==
|>> |>X-WBNR-Posting-Host: 71.233.242.71
|>> |>From: =?Utf-8?B?QnJpYW4gV2lsbGlhbXM=?= <Brian
|>> (e-mail address removed)>
|>> |>References: <[email protected]>
|>> <[email protected]>
|>> |>Subject: RE: Unable to get past entering in product key
|>> |>Date: Wed, 31 Jan 2007 22:50:00 -0800
|>> |>Lines: 64
|>> |>Message-ID: <[email protected]>
|>> |>MIME-Version: 1.0
|>> |>Content-Type: text/plain;
|>> |> charset="Utf-8"
|>> |>Content-Transfer-Encoding: 7bit
|>> |>X-Newsreader: Microsoft CDO for Windows 2000
|>> |>Content-Class: urn:content-classes:message
|>> |>Importance: normal
|>> |>Priority: normal
|>> |>X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2757
|>> |>Newsgroups: microsoft.public.windows.vista.installation_setup
|>> |>Path: TK2MSFTNGHUB02.phx.gbl
|>> |>Xref: TK2MSFTNGHUB02.phx.gbl
|>> microsoft.public.windows.vista.installation_setup:4343
|>> |>NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
|>> |>X-Tomcat-NG: microsoft.public.windows.vista.installation_setup
|>> |>
|>> |>It looks like Microsoft cant fix this digitally and just replacing
keys.
|>> |>Instead they are shipping DVDs, but you have to wait more than 2
weeks
|>> before
|>> |>they even ship. Here is the email I just received:
|>> |>
|>> |>Dear <YOUR NAME HERE>:
|>> |>
|>> |>Thank you for your recent order. The product listed below is
currently
|>> out
|>> |>of
|>> |>stock.
|>> |>
|>> |>Microsoft Corp Order #<YOUR ORDER NUMBER HERE>
|>> |>Part/Sku #66I-01525 WINDOWS VISTA HOME PREMIUM UPG ONLI
|>> |>
|>> |>The new expected ship date for your product is 2/15/07.
|>> |>
|>> |>If you wish to receive this product, if available by the new expected
|>> ship
|>> |>date
|>> |>shown above, NO RESPONSE IS REQUIRED.
|>> |>
|>> |>If you no longer wish to recieve this product, you may cancel your
order
|>> by
|>> |>responding to this e-mail and placing an X in front of option #1
below or
|>> by
|>> |>contacting our customer service department at .
|>> |>
|>> |>If we are unable to ship this product by the new expected ship date
|>> shown,
|>> |>but
|>> |>you wish to receive the product when it becomes available, you may
update
|>> |>your
|>> |>order by responding to this e-mail and placing an X in front of
option #2
|>> |>below
|>> |>or by contacting our customer service department at .
|>> |>
|>> |>To respond to this e-mail communication:
|>> |> Click the reply button in your e-mail application
|>> |> Place an X in front of either option #1 or #2
|>> |> Click the send button in your e-mail application
|>> |>
|>> |>Please choose from the following by placing an X in front of the
desired
|>> |>action:
|>> |>
|>> |>#1 ___ Please CANCEL MY ORDER and issue a refund, if applicable.
|>> |>
|>> |>#2 ___ Please SHIP MY ORDER when it becomes available, even if
after
|>> the
|>> |>new
|>> |>expected ship date. I understand that I may still cancel my order at
any
|>> |>time
|>> |>before you ship the product to me by contacting .
|>> |>
|>> |>This address is the SHIP TO address currently in our records. If
your
|>> SHIP
|>> |>TO
|>> |>address has been changed or is incorrect, please contact our customer
|>> service
|>> |>department at and a representative will be happy to update your
order.
|>> |>
|>> |><YOUR ADDRESS HERE>
|>> |>
|>> |>Thank you for your interest in Microsoft products,
|>> |>The Microsoft Customer Service Team
|>> |>
|>> |>Microsoft highly recommends that users with Internet access update
their
|>> |>Microsoft software to better protect against viruses and security
|>> |>vulnerabilities. The easiest way to do this is to visit the
following
|>> |>website:
|>> |>http://www.Microsoft.com/protect
|>> |>
|>> |>
|>> |>
|>>
|>>
|>

 

[MICHAEL]

Unbelievable.

Thanks for that, Jane. Good info for those upset about this.

-Michael

 

[Guest]

It looks like you got a canned response to the problem. The actual solution
is that they are sending out new keys. (I've already gotten mine).

GM

 

[Guest]

Same Issue no resolution and I canot take back my copy of vista so now its
like we are stuck between a rock and microsoft....

 

[Guest]

there has got to be a better answer then bad product key, because even if
you skip the product key enter and choose to enter it later it still locks up

 

[Guest]

I gave resovled my problem following the advice from a different string.
Look for keywords "clean upgrade" and you will get great instructions.
Basically, install a clean install without providing the key. Once this is
done, upgrade vista with vista entering the key and doing a custom install.
Et voila, presto magic.

I think the string was 'You CAN do a clean install of Vista Upgrade;

 

[Donald McDaniel]

there has got to be a better answer then bad product key, because even if
you skip the product key enter and choose to enter it later it still locks
up

I had absolutely no problems at installing Vista Home Premium (System
Builder Kit).
Of course, I did do a few things first:
1) I bought a new Dell Dimension E520 with 2GB Dell ram, including an ATI
x1300Pro w/256MB of dedicated VRam. This machine was guaranteed by Dell to
be "Vista Premium Capable".
2) I installed Vista "clean" rather than an "in-place upgrade" (the System
Builder kits won't do an in-place upgrade, anyway).
3) Before Vista was installed, I downloaded and installed the latest Dell
BIOS updates (for Vista), as well as all Dell-recommended updates on their
Website.
This led to an error-free installation which took less than 30 minutes.

In addition, after installation, no device on my computer had a yellow
exclamation point next to it in Device Manager.
I'm really sold on Dell hardware because of this.

The ONLY thing I can't stand about Dell is their "online support" system.
For all intents and purposes, there simply is none. Their answer for EVERY
issue is to reinstall, or exchange hardware items. However, all hardware
exchanges under warranty arrived within 2 days of ordering them.

 

[Donald McDaniel]

I gave resovled my problem following the advice from a different string.
Look for keywords "clean upgrade" and you will get great instructions.
Basically, install a clean install without providing the key. Once this
is
done, upgrade vista with vista entering the key and doing a custom
install.
Et voila, presto magic.

I think the string was 'You CAN do a clean install of Vista Upgrade;

However, Microsoft does NOT guarantee that this method will keep Product
Activation intact, or that those who do this will have no problems with
Activation subsequently. It's just not been tested by Microsoft.

 

[Guest]

This is not just a digital down loads that are messed up. I bought a new
Microsoft Home Premium OEM from Newegg.com and am having the same problem. It
just sits there and never does anything. When try the telephone method it
does not accept the product key that is on the package. It apparently wants
all numbers, but mine has a combination of alpha and numeric characters.
Sorry if I posted this wrong, but this is my first post. Thanks!

 

[Sascha Benjamin Jazbec]

those required numbers are not your Product Key but the activation-code.

just go "activate by telephone", pick your residing state and phone them up,
they will tell you what to fill in after cheking your key.

Regards

SJ / germany

This is not just a digital down loads that are messed up. I bought a new
Microsoft Home Premium OEM from Newegg.com and am having the same problem.
It
just sits there and never does anything. When try the telephone method it
does not accept the product key that is on the package. It apparently
wants
all numbers, but mine has a combination of alpha and numeric characters.
Sorry if I posted this wrong, but this is my first post. Thanks!

 

[Rock]

This is not just a digital down loads that are messed up. I bought a new
Microsoft Home Premium OEM from Newegg.com and am having the same problem.
It
just sits there and never does anything. When try the telephone method it
does not accept the product key that is on the package. It apparently
wants
all numbers, but mine has a combination of alpha and numeric characters.
Sorry if I posted this wrong, but this is my first post. Thanks!

From an elevated command prompt give the command: slui 4

From the resulting dialog box pick your region and follow the steps on the
next window that has all the numbers.

 

[Guest]

Thanks! I will give that a try.

From an elevated command prompt give the command: slui 4

From the resulting dialog box pick your region and follow the steps on the
next window that has all the numbers.

 

[Rock]

Thanks! I will give that a try.

Ok, good luck.