unable to delete from deleted items folder

[Guest]

Hi Everyone,

I have a user at work who is trying to empty his deleted items folder but
when he tries to delete any amount of mail from this folder it tries but
comes back with the following error....

This error may be the result of trying to delete more than 4,000 messages at
one time. Outlook can delete no more than 4,000 messages when it is working
with a server message store.


the same error comes up if he is trying to delete 1 mail or all of them.
I have tried new mail profile, also tried windows profile but still the
same. any one got any tips?

 

[Roady [MVP]]

Right click on the folder and choose Clear Deleted Items folder.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


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message Hi Everyone,

I have a user at work who is trying to empty his deleted items folder but
when he tries to delete any amount of mail from this folder it tries but
comes back with the following error....

This error may be the result of trying to delete more than 4,000 messages at
one time. Outlook can delete no more than 4,000 messages when it is working
with a server message store.


the same error comes up if he is trying to delete 1 mail or all of them.
I have tried new mail profile, also tried windows profile but still the
same. any one got any tips?

 

[Guest]

OK. sorry for not stating that but i have tried to delete the mail in that
way as well as all other buttons, tried by pressing delete key, also tried
file delete, also tried right click and select empty folder ect. But still
nothign deletes the mail and now the user is gettign close to his limit.
thats not an issue but could do with getting this fixed asap if possible and
someone knows what to do?

 

[Roady [MVP]]

Version of Outlook?
Tried it in Outlook Safe Mode already?
Can I assume an Exchange account here? In that case;
-try deleting it through OWA
-check the error logs on the Exchange server. You might need to do an
integrity check on the databases.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
message OK. sorry for not stating that but i have tried to delete the mail in that
way as well as all other buttons, tried by pressing delete key, also tried
file delete, also tried right click and select empty folder ect. But still
nothign deletes the mail and now the user is gettign close to his limit.
thats not an issue but could do with getting this fixed asap if possible and
someone knows what to do?