Unable to contact support

[Guest]

I have a problem that I have been unsuccessful in finding a resolution here
on the forums. I'm trying to contact MS directly for support.

Now I'm running into a different problem.

The software cannot find my product ID automatically. When I type it in
manually, it indicates that the format is wrong. I think it wants some
letters in the second grouping instead of digits.

My product ID is in the form of 12345-123-1234567-12345. It requests a
product id in the form 12345-xxx-1234567-12345

I *know* my MS product is legitimate, it is the correct holographic disks
purchased through the MSDN Alliance my school has with Microsoft.

Wht do I do next?

 

[Arvin Meyer [MVP]]

Unlimited installation support is available at no charge. Microsoft does
charge for everything else except security issues and bugs. The number for
Office 2003 is:

(800) 936-5700

 

[Guest]

Well, thank you for your response.

Unfortunately, the telephone support is available weekdays only, hence I
would prefer to get support by email (which I can't do because I keep getting
errors in submitting the problem report).

Also, I assumed (my bad) based on how I got to the forums, that it would be
obvious that I have Access 2007.

I can't tell if it is an installation problem or a user problem. I do the
same procedure on my other computer with Access 2000 and I get no errors. I
try it on this computer and I get a bunch of errors.

I'm so frustrated right now. Instead of getting on with analyzing my data
I'm trying to resolve problems in getting support. First the web page just
said "unknown application error", now it says my product isn't legit.

 

[Arvin Meyer [MVP]]

Unfortunately, the only people that can help you are from Microsoft. You
might try the Activation people at the phone number on the installation
CD/DVD. They may be able to help with some installation problems.
--
Arvin Meyer, MCP, MVP
http://www.datastrat.com
http://www.mvps.org/access
http://www.accessmvp.com

 

[Arvin Meyer [MVP]]

Mike try here. They should be able to cover install issues like yours.
Supposedly they are available 24/7.

http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=1005&SiteID=25
--
Arvin Meyer, MCP, MVP
http://www.datastrat.com
http://www.mvps.org/access
http://www.accessmvp.com