This question still stands. I'm still confused by their conclusion. I
suspect we're overlooking some aspects of their thought process here. =)
ok, point taken... I know there's a limit to how much help you can get on
these forums, but well, it would be nice if M$ had free tech-support,
wouldn't it now??
(esp for a such a terribly buggy product..)
A great example of the scalability problem here is my parents. I drive over
to fix their speakers. They're unplugged, not plugged into the computer,
turned off, *and* the system speaker is muted. I later drive over because
my dad can't save his Office 2007 documents as Office-Mac compatible using
Save As... and show him how to use Save As(?). They can't play my friend's
video, and so... I click Play.
This is a minor uninteresting anecdote, but -- modern tech support is an
immense and amazing challenge. Note that the above issues are easily
rectified. I've spent years tracking down issues that I care about. If
people can solve some of the stuff I deal with - over the phone at that -,
they are simply incredibly talented.
We live in a complicated world. =\
ok, will try vista.music_pictures_video.. see how I fare over there..
thank you Zach..
Let's step back: UseNet is about the worst possible trouble-shooting venue
in the universe. You would want to use better problem-solving arenas than
that. Note this venue, for example, and think about the signal to noise
ratio.
Online forums would be better community resources, especially if you're not
getting answers in one given venue.