Turbo Tax 2008 will not launch on XP Pro

D

dowens

Please help....

When I try to start Turbo Tax 2008, I see this exception in the log
file. I have the proper .NET loaded. Funny thing is that this sale
location "TY08" is being written to the log file.


2008.8.0.149 TRACE TurboTax - TurboTax Main:
2009-01-31 15:52:47,921 [1] 2008.8.0.149 ERROR root -
Intuit.Spc.Foundations.PortabilitySpecific.Threading.SpcfThreadImpl
System.UnauthorizedAccessException: Access to the path 'D:\Profiles
\All Users\Application Data\Intuit\TurboTax
\TY08\Entitlement_Deluxe.xml' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess
access, Int32 rights, Boolean useRights, FileShare share, Int32
bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String
msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode,
FileAccess access, FileShare share)
at System.Xml.XmlTextWriter..ctor(String filename, Encoding
encoding)
at System.Xml.XmlDocument.Save(String filename)
at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.EncryptAndSave
(XmlDocument xmlDoc, String fileName)
at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.InitEntitlementFile
()
at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.IsEntitled
(ICommerceItem item)
at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService..ctor()
at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.get_Instance()
at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ReadProductEdition
()
at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.GetVariantConfigString
(String key)
at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ContainsKey
(String key)
at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.ContainsKey
(String key)
at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetString
(String key, String defaultValue)
at
Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateForConfigRefernece
(XPathNavigator childNode)
at Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateNode
(IXPathNavigable iNode)
at Intuit.Ctg.Map.Config.EvaluatingStrategy.LoadingEntry(String
key, Object input)
at Intuit.Ctg.Map.Config.XmlConfiguration.RunLoadStrategies(String
key, String value)
at Intuit.Ctg.Map.Config.XmlConfiguration.GetXmlConfigString(String
key, Boolean getUsingCache)
at Intuit.Ctg.Map.Config.XmlConfiguration.ContainsKey(String key)
at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.ContainsKey
(String key)
at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetString
(String key, String defaultValue)
at Intuit.Ctg.Map.ConfigManager.GetString(String moduleId, String
key, String defaultValue)
at Intuit.Ctg.Map.ConfigManager.GetStringUsingXPath(String
moduleId, String key, String xPath, String defaultValue)
at Intuit.Ctg.Wte.UseCase.Startup.SplashScreenPresenter.SetImage()
at Intuit.Ctg.Wte.UseCase.Startup.SplashScreen..ctor()
at Intuit.Ctg.Wte.UseCase.Startup.StartupUseCaseController.Run
(InitializeMainHandler initializeMain)
at TurboTax.Main..ctor(String[] args)
at TurboTax.Program.Main(String[] args)
 
L

Lanwench [MVP - Exchange]

dowens said:
Please help....

When I try to start Turbo Tax 2008, I see this exception in the log
file. I have the proper .NET loaded. Funny thing is that this sale
location "TY08" is being written to the log file.
Click to expand...

<snip>

Hi - try uninstalling and reinstalling it, and if that doesn't help, contact
the software developer for help. The issue isn't likely to be with Windows
itself.
 
P

PA Bear [MS MVP]

...Access to the path 'D:\Profiles\All Users\Application
Data\Intuit\TurboTax
\TY08\Entitlement_Deluxe.xml' is denied.
Click to expand...

Try
http://www.winhelponline.com/blog/reset-the-registry-and-the-file-permissions-in-windows-xp/
or perhaps...

Error 25930: Error loading file - TurboTax® Customer Care & Support:
http://turbotax.intuit.com/support/kb/installing/errors/5063.html

TurboTax Support (you paid for it!)
http://turbotax.intuit.com/support/
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/
Please help....

When I try to start Turbo Tax 2008, I see this exception in the log
file. I have the proper .NET loaded. Funny thing is that this sale
location "TY08" is being written to the log file.


2008.8.0.149 TRACE TurboTax - TurboTax Main:
2009-01-31 15:52:47,921 [1] 2008.8.0.149 ERROR root -
Intuit.Spc.Foundations.PortabilitySpecific.Threading.SpcfThreadImpl
System.UnauthorizedAccessException: Access to the path 'D:\Profiles
\All Users\Application Data\Intuit\TurboTax
\TY08\Entitlement_Deluxe.xml' is denied.
at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess
access, Int32 rights, Boolean useRights, FileShare share, Int32
bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String
msgPath, Boolean bFromProxy)
at System.IO.FileStream..ctor(String path, FileMode mode,
FileAccess access, FileShare share)
at System.Xml.XmlTextWriter..ctor(String filename, Encoding
encoding)
at System.Xml.XmlDocument.Save(String filename)
at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.EncryptAndSave
(XmlDocument xmlDoc, String fileName)
at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.InitEntitlementFile
()
at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.IsEntitled
(ICommerceItem item)
at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService..ctor()
at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.get_Instance()
at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ReadProductEdition
()
at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.GetVariantConfigString
(String key)
at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ContainsKey
(String key)
at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.ContainsKey
(String key)
at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetString
(String key, String defaultValue)
at
Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateForConfigRefernece
(XPathNavigator childNode)
at Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateNode
(IXPathNavigable iNode)
at Intuit.Ctg.Map.Config.EvaluatingStrategy.LoadingEntry(String
key, Object input)
at Intuit.Ctg.Map.Config.XmlConfiguration.RunLoadStrategies(String
key, String value)
at Intuit.Ctg.Map.Config.XmlConfiguration.GetXmlConfigString(String
key, Boolean getUsingCache)
at Intuit.Ctg.Map.Config.XmlConfiguration.ContainsKey(String key)
at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.ContainsKey
(String key)
at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetString
(String key, String defaultValue)
at Intuit.Ctg.Map.ConfigManager.GetString(String moduleId, String
key, String defaultValue)
at Intuit.Ctg.Map.ConfigManager.GetStringUsingXPath(String
moduleId, String key, String xPath, String defaultValue)
at Intuit.Ctg.Wte.UseCase.Startup.SplashScreenPresenter.SetImage()
at Intuit.Ctg.Wte.UseCase.Startup.SplashScreen..ctor()
at Intuit.Ctg.Wte.UseCase.Startup.StartupUseCaseController.Run
(InitializeMainHandler initializeMain)
at TurboTax.Main..ctor(String[] args)
at TurboTax.Program.Main(String[] args)
Click to expand...
 
D

dowens

Please help....

When I try to start Turbo Tax 2008, I see this exception in the log
file. I have the proper .NET loaded. Funny thing is that this sale
location "TY08" is being written to the log file.

2008.8.0.149 TRACE TurboTax - TurboTax Main:
2009-01-31 15:52:47,921 [1] 2008.8.0.149 ERROR root -
Intuit.Spc.Foundations.PortabilitySpecific.Threading.SpcfThreadImpl
System.UnauthorizedAccessException: Access to the path 'D:\Profiles
\All Users\Application Data\Intuit\TurboTax
\TY08\Entitlement_Deluxe.xml' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess
access, Int32 rights, Boolean useRights, FileShare share, Int32
bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String
msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode,
FileAccess access, FileShare share)
   at System.Xml.XmlTextWriter..ctor(String filename, Encoding
encoding)
   at System.Xml.XmlDocument.Save(String filename)
   at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.EncryptAndSave
(XmlDocument xmlDoc, String fileName)
   at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.InitEntitlementFile
()
   at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.IsEntitled
(ICommerceItem item)
   at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService..ctor()
   at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.get_Instance()
   at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ReadProductEdition
()
   at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.GetVariantConfigStr­ing
(String key)
   at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ContainsKey
(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.Conta­insKey
(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetSt­ring
(String key, String defaultValue)
   at
Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateForConfigRefernece
(XPathNavigator childNode)
   at Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateNode
(IXPathNavigable iNode)
   at Intuit.Ctg.Map.Config.EvaluatingStrategy.LoadingEntry(String
key, Object input)
   at Intuit.Ctg.Map.Config.XmlConfiguration.RunLoadStrategies(String
key, String value)
   at Intuit.Ctg.Map.Config.XmlConfiguration.GetXmlConfigString(String
key, Boolean getUsingCache)
   at Intuit.Ctg.Map.Config.XmlConfiguration.ContainsKey(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.Conta­insKey
(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetSt­ring
(String key, String defaultValue)
   at Intuit.Ctg.Map.ConfigManager.GetString(String moduleId, String
key, String defaultValue)
   at Intuit.Ctg.Map.ConfigManager.GetStringUsingXPath(String
moduleId, String key, String xPath, String defaultValue)
   at Intuit.Ctg.Wte.UseCase.Startup.SplashScreenPresenter.SetImage()
   at Intuit.Ctg.Wte.UseCase.Startup.SplashScreen..ctor()
   at Intuit.Ctg.Wte.UseCase.Startup.StartupUseCaseController.Run
(InitializeMainHandler initializeMain)
   at TurboTax.Main..ctor(String[] args)
   at TurboTax.Program.Main(String[] args)
Click to expand...


Horray!!!,

I just figured this out on my own. I was looking at the TY08 file
where the log file was which is under "my account"/application data
etc. If I would have read the exception closer, I would have seen that
it is referring to "all users". Once I figured this out, I just opened
up permission on TY08 to System and my account and now all is fine.

Thanks for your assistance.
 
P

PA Bear [MS MVP]

dowens wrote:
Horray!!!,

I just figured this out on my own. I was looking at the TY08 file
where the log file was which is under "my account"/application data
etc. If I would have read the exception closer, I would have seen that
it is referring to "all users". Once I figured this out, I just opened
up permission on TY08 to System and my account and now all is fine.

Thanks for your assistance.
Click to expand...

YW. The above suggests that TurboTax wasn't installed properly to begin
with.
 
J

Jerry Martin

Hello:

Could this problem have been due to the systems requirements of TurboTax
2008 to include "Administrative rights required" (per the TurboTax web
site)?

Jerry
 
D

dowens

Please help....

When I try to startTurboTax2008, I see this exception in the log
file. I have the proper .NET loaded. Funny thing is that this sale
location "TY08" is being written to the log file.

2008.8.0.149 TRACE TurboTax - TurboTax Main:
2009-01-31 15:52:47,921 [1] 2008.8.0.149 ERROR root -
Intuit.Spc.Foundations.PortabilitySpecific.Threading.SpcfThreadImpl
System.UnauthorizedAccessException: Access to the path 'D:\Profiles
\All Users\Application Data\Intuit\TurboTax
\TY08\Entitlement_Deluxe.xml' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess
access, Int32 rights, Boolean useRights, FileShare share, Int32
bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String
msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode,
FileAccess access, FileShare share)
   at System.Xml.XmlTextWriter..ctor(String filename, Encoding
encoding)
   at System.Xml.XmlDocument.Save(String filename)
   at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.EncryptAndSave
(XmlDocument xmlDoc, String fileName)
   at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.InitEntitlementFile
()
   at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.IsEntitled
(ICommerceItem item)
   at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService..ctor()
   at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.get_Instance()
   at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ReadProductEdition
()
   at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.GetVariantConfigStr­ing
(String key)
   at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ContainsKey
(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.Conta­insKey
(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetSt­ring
(String key, String defaultValue)
   at
Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateForConfigRefernece
(XPathNavigator childNode)
   at Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateNode
(IXPathNavigable iNode)
   at Intuit.Ctg.Map.Config.EvaluatingStrategy.LoadingEntry(String
key, Object input)
   at Intuit.Ctg.Map.Config.XmlConfiguration.RunLoadStrategies(String
key, String value)
   at Intuit.Ctg.Map.Config.XmlConfiguration.GetXmlConfigString(String
key, Boolean getUsingCache)
   at Intuit.Ctg.Map.Config.XmlConfiguration.ContainsKey(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.Conta­insKey
(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetSt­ring
(String key, String defaultValue)
   at Intuit.Ctg.Map.ConfigManager.GetString(String moduleId, String
key, String defaultValue)
   at Intuit.Ctg.Map.ConfigManager.GetStringUsingXPath(String
moduleId, String key, String xPath, String defaultValue)
   at Intuit.Ctg.Wte.UseCase.Startup.SplashScreenPresenter.SetImage()
   at Intuit.Ctg.Wte.UseCase.Startup.SplashScreen..ctor()
   at Intuit.Ctg.Wte.UseCase.Startup.StartupUseCaseController.Run
(InitializeMainHandler initializeMain)
   at TurboTax.Main..ctor(String[] args)
   at TurboTax.Program.Main(String[] args)
Click to expand...

OK. Now for some reason, Quicken 2007 Premier will not longer launch.
I immediately get a dialog that has the Title "Microsoft Visual C++
Runtime Library" and the message of "Runtime Error! Program C:\Program
Files\Quicken\qw.exe" The application has requested the runtime to
terminate it in an unuasal way.....

It is as if the install of TT 2008 has rendered QW 2007 useless. I
even unstalled .NET 2.0 SP1 to see if this was supplying a different
version of the C++ runtimes, but it did not help. I just want to be
able to do my taxes and use quicken as well. I have used both of these
products for years and have never had compatibility problems like
this.

I hope someone can shed some light on this.

Thanks,
 
Y

youngjm

Please help....
Click to expand...
When I try to startTurboTax2008, I see this exception in the log
file. I have the proper .NET loaded. Funny thing is that this sale
location "TY08" is being written to the log file.
Click to expand...
2008.8.0.149 TRACE TurboTax - TurboTax Main:
2009-01-31 15:52:47,921 [1] 2008.8.0.149 ERROR root -
Intuit.Spc.Foundations.PortabilitySpecific.Threading.SpcfThreadImpl
System.UnauthorizedAccessException: Access to the path 'D:\Profiles
\All Users\Application Data\Intuit\TurboTax
\TY08\Entitlement_Deluxe.xml' is denied.
   at System.IO.__Error.WinIOError(Int32 errorCode, String
maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess
access, Int32 rights, Boolean useRights, FileShare share, Int32
bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String
msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode,
FileAccess access, FileShare share)
   at System.Xml.XmlTextWriter..ctor(String filename, Encoding
encoding)
   at System.Xml.XmlDocument.Save(String filename)
   at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.EncryptAndSave
(XmlDocument xmlDoc, String fileName)
   at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.InitEntitlementFile
()
   at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.IsEntitled
(ICommerceItem item)
   at Intuit.Ctg.Wte.Service.Entitlement.EntitlementService..ctor()
   at
Intuit.Ctg.Wte.Service.Entitlement.EntitlementService.get_Instance()
   at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ReadProductEdition
()
   at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.GetVariantConfigStr­ing
(String key)
   at
Intuit.Ctg.Wte.Service.Entitlement.VariantConfiguration.ContainsKey
(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.Conta­insKey
(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetSt­ring
(String key, String defaultValue)
   at
Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateForConfigRefernece
(XPathNavigator childNode)
   at Intuit.Ctg.Map.Config.EvaluatingStrategy.EvaluateNode
(IXPathNavigable iNode)
   at Intuit.Ctg.Map.Config.EvaluatingStrategy.LoadingEntry(String
key, Object input)
   at Intuit.Ctg.Map.Config.XmlConfiguration.RunLoadStrategies(String
key, String value)
   at Intuit.Ctg.Map.Config.XmlConfiguration.GetXmlConfigString(String
key, Boolean getUsingCache)
   at Intuit.Ctg.Map.Config.XmlConfiguration.ContainsKey(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.Conta­insKey
(String key)
   at
Intuit.Spc.Foundations.Primary.Config.Util.SpcfAggregateConfiguration.GetSt­ring
(String key, String defaultValue)
   at Intuit.Ctg.Map.ConfigManager.GetString(String moduleId, String
key, String defaultValue)
   at Intuit.Ctg.Map.ConfigManager.GetStringUsingXPath(String
moduleId, String key, String xPath, String defaultValue)
   at Intuit.Ctg.Wte.UseCase.Startup.SplashScreenPresenter.SetImage()
   at Intuit.Ctg.Wte.UseCase.Startup.SplashScreen..ctor()
   at Intuit.Ctg.Wte.UseCase.Startup.StartupUseCaseController.Run
(InitializeMainHandler initializeMain)
   at TurboTax.Main..ctor(String[] args)
   at TurboTax.Program.Main(String[] args)
Click to expand...

Horray!!!,

I just figured this out on my own. I was looking at the TY08 file
where the log file was which is under "my account"/application data
etc. If I would have read the exception closer, I would have seen that
it is referring to "all users". Once I figured this out, I just opened
up permission on TY08 to System and my account and now all is fine.

Thanks for your assistance.
Click to expand...

Thank you. This solved my problem perfectly.
 

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