Troubleshooting

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Guest

Hi,

I have a Dell dimension 4550 with Windows Xp home edition. Until just
recently, I have been able to troubleshoot any problems on my pc. But now
when I click on 'start' then 'help and support' to do a troubleshoot of any
kind, online or offline, I get the following message:

The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Can anyone tell me how to remedy this? I have not added any new hardware,
and the only updates installed are the ones from Microsoft. The computer is
about 4 years old. I have contacted Microsoft and Dell with no results. I
have checked for any driver updates that may help. Any help would be
appreciated. Also, if I have posted this in the wrong forum, I apologize.

Thank you,
Randy
 
Randy said:
Hi,

I have a Dell dimension 4550 with Windows Xp home edition. Until just
recently, I have been able to troubleshoot any problems on my pc. But now
when I click on 'start' then 'help and support' to do a troubleshoot of any
kind, online or offline, I get the following message:

The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Can anyone tell me how to remedy this? I have not added any new hardware,
and the only updates installed are the ones from Microsoft. The computer is
about 4 years old. I have contacted Microsoft and Dell with no results. I
have checked for any driver updates that may help. Any help would be
appreciated. Also, if I have posted this in the wrong forum, I apologize.

Thank you,
Randy



This is the first thing you should try - as sites subtly alter their
URL's form time to time:

Using the quotation marks, put in to Google the words that best describe
the page you want, such as:

"dellsupport.com"

Or whatever the words would be in your case. Without too much
difficulty, you should be able to find the page your link used to lead
to. Bookmark that page.

Tony
 
MowGreen,
Thanks for replying. I have System Mechanic 5, and I have used the
registry cleaner with sys. mech. 5. Not sure when the last time I used it,
however.

MowGreen said:
Randy,

Was a registry 'cleaner' used ? If not, then see:

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============

Hi,

I have a Dell dimension 4550 with Windows Xp home edition. Until just
recently, I have been able to troubleshoot any problems on my pc. But now
when I click on 'start' then 'help and support' to do a troubleshoot of any
kind, online or offline, I get the following message:

The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Can anyone tell me how to remedy this? I have not added any new hardware,
and the only updates installed are the ones from Microsoft. The computer is
about 4 years old. I have contacted Microsoft and Dell with no results. I
have checked for any driver updates that may help. Any help would be
appreciated. Also, if I have posted this in the wrong forum, I apologize.

Thank you,
Randy
 
Thanks, Tony, I'll try that.
Randy

Tony Meloche said:
This is the first thing you should try - as sites subtly alter their
URL's form time to time:

Using the quotation marks, put in to Google the words that best describe
the page you want, such as:

"dellsupport.com"

Or whatever the words would be in your case. Without too much
difficulty, you should be able to find the page your link used to lead
to. Bookmark that page.

Tony
 
First check the backups created by SysMechanic and see if there's one
dated around the time this issue first appeared.
If that doesn't resolve the issue, then suggest you attempt to reinstall
H&S:
http://windowsxp.mvps.org/rebuildhelp.htm

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


MowGreen,
Thanks for replying. I have System Mechanic 5, and I have used the
registry cleaner with sys. mech. 5. Not sure when the last time I used it,
however.

:

Randy,

Was a registry 'cleaner' used ? If not, then see:

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Randy wrote:

Hi,

I have a Dell dimension 4550 with Windows Xp home edition. Until just
recently, I have been able to troubleshoot any problems on my pc. But now
when I click on 'start' then 'help and support' to do a troubleshoot of any
kind, online or offline, I get the following message:

The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Can anyone tell me how to remedy this? I have not added any new hardware,
and the only updates installed are the ones from Microsoft. The computer is
about 4 years old. I have contacted Microsoft and Dell with no results. I
have checked for any driver updates that may help. Any help would be
appreciated. Also, if I have posted this in the wrong forum, I apologize.

Thank you,
Randy
 
MowGreen,

I did the system backup..issue still not resolved. Clicked the link you
provided to rebuild H&S. When i get to the line: rd packagestore /s /q
I get message "The system cannot find file specified."
Thank you for your time and help, and anymore advice you may have.
Randy

MowGreen said:
First check the backups created by SysMechanic and see if there's one
dated around the time this issue first appeared.
If that doesn't resolve the issue, then suggest you attempt to reinstall
H&S:
http://windowsxp.mvps.org/rebuildhelp.htm

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


MowGreen,
Thanks for replying. I have System Mechanic 5, and I have used the
registry cleaner with sys. mech. 5. Not sure when the last time I used it,
however.

:

Randy,

Was a registry 'cleaner' used ? If not, then see:

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Randy wrote:


Hi,

I have a Dell dimension 4550 with Windows Xp home edition. Until just
recently, I have been able to troubleshoot any problems on my pc. But now
when I click on 'start' then 'help and support' to do a troubleshoot of any
kind, online or offline, I get the following message:

The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Can anyone tell me how to remedy this? I have not added any new hardware,
and the only updates installed are the ones from Microsoft. The computer is
about 4 years old. I have contacted Microsoft and Dell with no results. I
have checked for any driver updates that may help. Any help would be
appreciated. Also, if I have posted this in the wrong forum, I apologize.

Thank you,
Randy
 
MowGreen

I replied to this message, but not sure it took..so if you get another
reply, that's why.
I did a backup, issue still not resolved. Clicked the link you provided, but
when I got to the line: rd packagestore /s /q, I got a message stating: The
system cannot find the file specified."
Again, thank you for your time and help. And if any more suggestions, I
would aprreciate it.
Randy

MowGreen said:
First check the backups created by SysMechanic and see if there's one
dated around the time this issue first appeared.
If that doesn't resolve the issue, then suggest you attempt to reinstall
H&S:
http://windowsxp.mvps.org/rebuildhelp.htm

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


MowGreen,
Thanks for replying. I have System Mechanic 5, and I have used the
registry cleaner with sys. mech. 5. Not sure when the last time I used it,
however.

:

Randy,

Was a registry 'cleaner' used ? If not, then see:

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Randy wrote:


Hi,

I have a Dell dimension 4550 with Windows Xp home edition. Until just
recently, I have been able to troubleshoot any problems on my pc. But now
when I click on 'start' then 'help and support' to do a troubleshoot of any
kind, online or offline, I get the following message:

The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Can anyone tell me how to remedy this? I have not added any new hardware,
and the only updates installed are the ones from Microsoft. The computer is
about 4 years old. I have contacted Microsoft and Dell with no results. I
have checked for any driver updates that may help. Any help would be
appreciated. Also, if I have posted this in the wrong forum, I apologize.

Thank you,
Randy
 
Randy,

Check:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/8ca5c96a2875e5e1

and
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/9dec5723aa90eb6d

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


MowGreen

I replied to this message, but not sure it took..so if you get another
reply, that's why.
I did a backup, issue still not resolved. Clicked the link you provided, but
when I got to the line: rd packagestore /s /q, I got a message stating: The
system cannot find the file specified."
Again, thank you for your time and help. And if any more suggestions, I
would aprreciate it.
Randy

MowGreen said:
First check the backups created by SysMechanic and see if there's one
dated around the time this issue first appeared.
If that doesn't resolve the issue, then suggest you attempt to reinstall
H&S:
http://windowsxp.mvps.org/rebuildhelp.htm

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


MowGreen,
Thanks for replying. I have System Mechanic 5, and I have used the
registry cleaner with sys. mech. 5. Not sure when the last time I used it,
however.

:

Randy,

Was a registry 'cleaner' used ? If not, then see:

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Randy wrote:


Hi,

I have a Dell dimension 4550 with Windows Xp home edition. Until just
recently, I have been able to troubleshoot any problems on my pc. But now
when I click on 'start' then 'help and support' to do a troubleshoot of any
kind, online or offline, I get the following message:

The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Can anyone tell me how to remedy this? I have not added any new hardware,
and the only updates installed are the ones from Microsoft. The computer is
about 4 years old. I have contacted Microsoft and Dell with no results. I
have checked for any driver updates that may help. Any help would be
appreciated. Also, if I have posted this in the wrong forum, I apologize.

Thank you,
Randy
 
Thanks, Ramesh. I do not have another pc with Windows Xp to compare files with.

Ramesh said:
Randy,

Check:
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/8ca5c96a2875e5e1

and
http://groups.google.com/group/microsoft.public.windowsxp.general/msg/9dec5723aa90eb6d

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


MowGreen

I replied to this message, but not sure it took..so if you get another
reply, that's why.
I did a backup, issue still not resolved. Clicked the link you provided, but
when I got to the line: rd packagestore /s /q, I got a message stating: The
system cannot find the file specified."
Again, thank you for your time and help. And if any more suggestions, I
would aprreciate it.
Randy

MowGreen said:
First check the backups created by SysMechanic and see if there's one
dated around the time this issue first appeared.
If that doesn't resolve the issue, then suggest you attempt to reinstall
H&S:
http://windowsxp.mvps.org/rebuildhelp.htm

MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


MowGreen,
Thanks for replying. I have System Mechanic 5, and I have used the
registry cleaner with sys. mech. 5. Not sure when the last time I used it,
however.

:


Randy,

Was a registry 'cleaner' used ? If not, then see:

Reinstalling Help and Support Center in Windows XP
http://windowsxp.mvps.org/rebuildhelp.htm


MowGreen [MVP 2003-2007]
===============
*-343-* FDNY
Never Forgotten
===============


Randy wrote:


Hi,

I have a Dell dimension 4550 with Windows Xp home edition. Until just
recently, I have been able to troubleshoot any problems on my pc. But now
when I click on 'start' then 'help and support' to do a troubleshoot of any
kind, online or offline, I get the following message:

The page you are trying to view cannot be displayed. This may be because:
If you are trying to view this content over the network, there may be
network congestion or a problem with your connection.
There might be an error in the page's address.
The page might not be available.
Please check your network connection or try another page.

Can anyone tell me how to remedy this? I have not added any new hardware,
and the only updates installed are the ones from Microsoft. The computer is
about 4 years old. I have contacted Microsoft and Dell with no results. I
have checked for any driver updates that may help. Any help would be
appreciated. Also, if I have posted this in the wrong forum, I apologize.

Thank you,
Randy
 
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