Trouble viewing messages in Outlook 2003, possible security issue

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keplerteresa

We have an inbox that is shared by a lot of users, it isn't setup as
the actaul email account in Outlook is is just and extra added mailbox
the users can view. When one company sends email to this inbox we
cannot see the messages. They are in there and show in the total
number of unread messages, but I can't see the message.

I have installed Outlook on a spare machine and set this mailbox up as
the actual email acocunt and then I can see the messages. When I open
them I notice is says "Please treat this message as private" at the top
of the message. I think it is a combination of the security on this
message that was sent (possibly done with Microsofts IRM service?) and
the fact that this inbox is just an extra added inbox, not the main
email account.

I am not sure what to do about this. Would I need the email sent with
different security or is there a way to get these messages to show up
in the shared mailbox?

Thanks,
Teresa
 
Yes, IRM means that only the Owner of the mailbox can see the message. You
would need to change the IRM or perhaps become a delegate for that mailbox
with full privileges.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, (e-mail address removed) asked:

| We have an inbox that is shared by a lot of users, it isn't setup as
| the actaul email account in Outlook is is just and extra added mailbox
| the users can view. When one company sends email to this inbox we
| cannot see the messages. They are in there and show in the total
| number of unread messages, but I can't see the message.
|
| I have installed Outlook on a spare machine and set this mailbox up as
| the actual email acocunt and then I can see the messages. When I open
| them I notice is says "Please treat this message as private" at the
| top of the message. I think it is a combination of the security on
| this message that was sent (possibly done with Microsofts IRM
| service?) and the fact that this inbox is just an extra added inbox,
| not the main email account.
|
| I am not sure what to do about this. Would I need the email sent with
| different security or is there a way to get these messages to show up
| in the shared mailbox?
|
| Thanks,
| Teresa
 
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