trouble updating halo


G

Guest

Hi! I have Windows XP SP2. I used to play Halo for PC for a lot, and then I
stopped playing it, uninstalled it, and now I want to play it again. I
reinstalled in on an Administrator account, but whenever I try to play
online, the updater downloads the update, but then chktrust will not verify
the update. The updater stops, and I can't play online. I've tried
reinstalling the app, but that didn't help. I've also tried a manual update
from the halo website, but it comes up with an error message saying that the
digital signature wasn't accepted. I've already verified that Microsoft
isn't on the blacklisted publishers in Internet
Options-->Content-->Publishers.

I'm really stumped as to what to do. Any help would be greatly appreciated!
 
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J

Jimmy S.

Hi Jrout2004,

It's possible that your Cryptography service isn't running ...

1.. Start the Administrative Tools utility in Control Panel.
2.. Double-click Services.
3.. Right-click Cryptographic Services, and then click Properties.
4.. Click Automatic for Startup type, and then click Start.

Let us know if that doesn't work out for you.

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Jrout2004 Wrote:
=================
| Hi! I have Windows XP SP2. I used to play Halo for PC for a lot, and then I
| stopped playing it, uninstalled it, and now I want to play it again. I
| reinstalled in on an Administrator account, but whenever I try to play
| online, the updater downloads the update, but then chktrust will not verify
| the update. The updater stops, and I can't play online. I've tried
| reinstalling the app, but that didn't help. I've also tried a manual update
| from the halo website, but it comes up with an error message saying that the
| digital signature wasn't accepted. I've already verified that Microsoft
| isn't on the blacklisted publishers in Internet
| Options-->Content-->Publishers.
|
| I'm really stumped as to what to do. Any help would be greatly appreciated!
 
G

Guest

No, my Cryptography service is running. It is set to automatic.

One thing that might help, though I don't know what to do about it:

When I open Internet Explorer, go to Internet Options-->Content, and select
either Publishers or Certificates, and I select the Trusted Root
Certification Authorities tab, all of the entries say: "The cryptographic
operation failed due to a local security option setting." Each certificate
icon has an "X" next to it. I'm guessing this "local security option setting"
is what is blocking the update from installing. I'm just not sure how to fix
it though.

Maybe this new info will help. Thanks for the quick response!
 
J

Jimmy S.

Hi Jrout2004,

From: http://support.microsoft.com/?id=822798 (see link for complete steps)

Verify the status of all certificates in the certification path and import missing or damaged certificates from another computer

To verify certificates in the certificate path for a Windows or Internet Explorer product update, follow these steps:

Step 1: Verify Microsoft certificates
1.In Internet Explorer, click Tools, and then click Internet Options.
2.On the Content tab, click Certificates.
3.On the Trusted Root Certification Authorities tab, double-click Microsoft Root Authority. If this certificate is missing, go on to
step 2.
4.On the General tab, make sure that the Valid from dates are 1/10/1997 to 12/31/2020.
5.On the Certification Path tab, verify that This certificate is OK appears under Certificate Status.
6.Click OK, and then double-click the NO LIABILITY ACCEPTED certificate.
7.On the General tab, make sure that the Valid from dates are 5/11/1997 to 1/7/2004.
8.On the Certification Path tab, verify that either This certificate has expired or is not yet valid or This certificate is OK
appears under Certificate Status.

Note Although this certificate is expired, the certificate will continue to work. The operating system may not work correctly if the
certificate is missing or revoked. For more information, click the following article number to view the article in the Microsoft
Knowledge Base:
293781 (http://support.microsoft.com/kb/293781/)
Trusted root certificates that are required by Windows 2000, by Windows XP, and by Windows Server 2003
9.Click OK, and then double-click the GTE CyberTrust Root certificate. You may have more than one of these certificates with the
same name. Check the certificate that has an expiration date of 2/23/2006.
10.On the General tab, make sure that the Valid from dates are "2/23/1996 to 2/23/2006."
11.On the Certification Path tab, verify that This certificate is OK appears under Certificate Status.
12.Click OK, and then double-click Thawte Timestamping CA.
13.On the General tab, make sure that the Valid from dates are "12/31/1996 to 12/31/2020."
14.On the Certification Path tab, verify that This certificate is OK appears under Certificate Status.


--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Jrout2004 Wrote:
=================
| No, my Cryptography service is running. It is set to automatic.
|
| One thing that might help, though I don't know what to do about it:
|
| When I open Internet Explorer, go to Internet Options-->Content, and select
| either Publishers or Certificates, and I select the Trusted Root
| Certification Authorities tab, all of the entries say: "The cryptographic
| operation failed due to a local security option setting." Each certificate
| icon has an "X" next to it. I'm guessing this "local security option setting"
| is what is blocking the update from installing. I'm just not sure how to fix
| it though.
|
| Maybe this new info will help. Thanks for the quick response!
|
|
|
|
| "Jimmy S." wrote:
|
|| Hi Jrout2004,
||
|| It's possible that your Cryptography service isn't running ...
||
|| 1.. Start the Administrative Tools utility in Control Panel.
|| 2.. Double-click Services.
|| 3.. Right-click Cryptographic Services, and then click Properties.
|| 4.. Click Automatic for Startup type, and then click Start.
||
|| Let us know if that doesn't work out for you.
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| Jrout2004 Wrote:
|| =================
||| Hi! I have Windows XP SP2. I used to play Halo for PC for a lot, and then I
||| stopped playing it, uninstalled it, and now I want to play it again. I
||| reinstalled in on an Administrator account, but whenever I try to play
||| online, the updater downloads the update, but then chktrust will not verify
||| the update. The updater stops, and I can't play online. I've tried
||| reinstalling the app, but that didn't help. I've also tried a manual update
||| from the halo website, but it comes up with an error message saying that the
||| digital signature wasn't accepted. I've already verified that Microsoft
||| isn't on the blacklisted publishers in Internet
||| Options-->Content-->Publishers.
|||
||| I'm really stumped as to what to do. Any help would be greatly appreciated!
 
G

Guest

I followed the steps you posted, and all of my certificates are present, and
aren't corrupted or missing. But every one of them has a red X next to it,
and it says:

"The cryptographic operation failed due to a local security option setting."

So should I replace all of the certificates, or is there some way to get rid
of this security setting? It's almost like my computer somehow is ignoring
all of my certificates even though they are all present with the correct
expiration dates and everything.

Thanks for the detailed help so far anyways! Hopefully we'll be able to get
this resolved.
 
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J

Jimmy S.

Hi Jrout2004,

Your best solution would be to repair Windows using these instructions:

How to repair Windows XP:
Unplug from your Internet connection, and then repair Windows:
using this method: http://michaelstevenstech.com/XPrepairinstall.htm

Afterwards, boot up your system, turn on your XP Internet Firewall,
plug back into your Internet connection and install all Critical and
Recommended updates from: http://windowsupdate.microsoft.com

--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Jrout2004 Wrote:
=================
| I followed the steps you posted, and all of my certificates are present, and
| aren't corrupted or missing. But every one of them has a red X next to it,
| and it says:
|
| "The cryptographic operation failed due to a local security option setting."
|
| So should I replace all of the certificates, or is there some way to get rid
| of this security setting? It's almost like my computer somehow is ignoring
| all of my certificates even though they are all present with the correct
| expiration dates and everything.
|
| Thanks for the detailed help so far anyways! Hopefully we'll be able to get
| this resolved.
 
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