James said:
On my windows xp laptop, I`m experiencing trouble sutting down, I
tried to shutdown and it started installing an update, which I think
is normal, BUT it said on the screen installing update 1 of 1, then
went to saving your settings, then went back to installing update 1
of 1 again and continued that several times + I even had trouble with
it hanging on shutdown yesterday.Can anyone tell me something that
would help, and it would be appreciated.
Your post is a bit confusing. When you had trouble "yesterday" with shutdown
hanging, had you already done the update which failed? If not, then your
problems are not connected to the update failure. If you are quite sure the
problem did not exist before the update failure, do a System Restore to a
date before the failure.
Start>Programs>Accessories>System Tools>System Restore
"Restore my computer to an earlier time"
If the shutdown problems were happening before the update failure, then see
the following general shutdown troubleshooting steps:
Shutdown issues are generally caused by a program and/or process that is
refusing to exit gracefully. The program and/or process can be from malware
or can be legitimate (such as an invasive antivirus like Norton or McAfee).
If you are using a Norton or McAfee product, uninstall it and replace with
a better program such as NOD32, Kasperksy, or Avast (free). The Windows
Firewall is adequate for most people. Shutdown issues can also be caused by
old/poorly written drivers so make sure all drivers are updated. See Step
B. below for general driver directions.
A.The first step is always to make sure your computer is virus/malware free.
http://www.elephantboycomputers.com/page2.html#Removing_Malware
B. Drivers - The First Law of Driver Updates is "if it ain't broke, don't
fix it". Normally if everything is working you want to leave things as they
are. The exception is that heavy-duty gamers will usually want to update
their video and sound drivers to squeeze every last bit of performance out
of the hardware to get the fastest frame rates. If you're not one of those
people, you don't need to update your drivers if there are no problems you
are trying to solve.
Never get drivers from Windows Update. Get them from:
1. The device mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM computer
(HP, Dell, Sony, etc.).
Read the installation instructions on the website where you get the drivers.
To find out what hardware is in your computer:
1. Read any documentation you got when you bought the computer.
2. If the computer is OEM, go to the OEM's website for your specific model
machine and look at the specs (you'll be there to get the drivers anyway)
3. Download, install and run a free system inventory program like Belarc
Advisor or System Information for Windows.
http://www.belarc.com/free_download.html - Belarc Advisor
http://www.gtopala.com/ - System Information for Windows
C. If the computer is virus/malware-free, drivers are current, and no Norton
or McAfee programs are installed, then do clean-boot troubleshooting to see
which program/process is the culprit:
How to perform a clean boot in Vista and XP -
http://support.microsoft.com/kb/331796
D. If you need more information, here is an excellent shutdown
troubleshooter:
http://www.aumha.org/win5/a/shtdwnxp.htm
Standard caveat: If troubleshooting the issue is too difficult - and there
is absolutely no shame in admitting this isn't your cup of tea - take the
machine to a computer repair shop. This will not be your local
BigComputerStore/GeekSquad type of place. Get recommendations from family,
friends, colleagues.
Malke
