Trouble on Win98

[Matthew]

I have a program that is giving a person trouble on a Windows 98 computer.

He said:
On the desktop all I get is blank shells. Down in the tray when I right
click on the icon I get nothing. To terminate the program I have to go into
Task Manager.

The "blank shells" are windows. I do have a context menu set up on the icon
in the system tray, but apparently that's not working either.
Are there any suggestions besides or beyond reinstalling the .NET Framework
1.1 and my program?

Matthew

 

[Herfried K. Wagner [MVP]]

On the desktop all I get is blank shells. Down in the tray when I right
click on the icon I get nothing. To terminate the program I have to go
into
Task Manager.

The "blank shells" are windows. I do have a context menu set up on the
icon in the system tray, but apparently that's not working either.
Are there any suggestions besides or beyond reinstalling the .NET
Framework 1.1 and my program?

Maybe the problem is caused by an unpatched virus scanner. Similar symptoms
are caused by a McAfee VirusScan problem that NAI is aware of and that can
be fixed by installing a patch:

Patch 5 for McAfee VirusScan Enterprise 8.0i
<URL:https://knowledgemap.nai.com/phpclient/viewKDoc.aspx?url=kb/kb_kb38717.xml&docType=DOC_KnowledgeBase>

 

[Matthew]

Comments are below.

Maybe the problem is caused by an unpatched virus scanner. Similar
symptoms are caused by a McAfee VirusScan problem that NAI is aware of and
that can be fixed by installing a patch:

Patch 5 for McAfee VirusScan Enterprise 8.0i
<URL:https://knowledgemap.nai.com/phpclient/viewKDoc.aspx?url=kb/kb_kb38717.xml&docType=DOC_KnowledgeBase>

That's a thought. However, they just recently updated to the most recent
release of Computer Associate's InnoculateIT, which is version 7.1

Any more ideas?

Matthew