trojan horse

[susan]

there is trojan horse on my computer. it is located at
c:\system volume information. i'm pretty sure this isn't a
proper file, and it isn't listed in windows explorer and
when i try to access it, it says 'access denied'. how the
hell do i get rid of it? thanks.

 

[Carey Frisch [MVP]]

You'll need to turn-off System Restore, reboot, then turn it back on.

How to Turn On and Turn Off System Restore in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;310405&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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| there is trojan horse on my computer. it is located at
| c:\system volume information. i'm pretty sure this isn't a
| proper file, and it isn't listed in windows explorer and
| when i try to access it, it says 'access denied'. how the
| hell do i get rid of it? thanks.

 

[Bruce Chambers]

Greetings --

To clear viruses from the "System Volume Information," simply turn
off the System Restore feature (Start > All Programs > Accessories >
System Tools > System Restore, System Restore Settings), reboot, then
re-enable System Restore, and reboot one last time. This will delete
all of your Restore Points, including the corrupted one(s), and allow
you start with a clean slate.

However, if you have Restore Points that you'd really rather not
lose, and know which one is corrupted, very carefully try this:

How to Gain Access to the System Volume Information Folder
http://support.microsoft.com/default.aspx?scid=kb;EN-US;309531


Bruce Chambers
--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH

 

[susan]

i did as you advised in the latter option, the file
appears in the root folder, but still says access denied
when i click on it. help!!