Hi Nancy,
I had this same problem. The tech department determined
that it is a issue with another program that doesn't
allow it to open properly. I don't know what programs you
use, but with mine this problem didn't always happen.
Watch the next time you use it and pay attention to what
other programs you are running. We didn't find a fix for
it, but if you do control-alt-delete and go into task
list, then to processes, look for something that is using
an excessive amount of mem usage, and if you feel
comfortable with it, end the process. The worse thing
that can happen is you will need to reboot your computer
if you stop the wrong process. This doesn't delete
anything from your computer just stops it from running at
the moment.
Now if you don't feel comfortable with that, I am sorry I
don't have a fix, but I have a work-around. With mine, if
I attempted to open a document using its name, that is
when I had this problem. Ex.: If I clicked on Transparent
spreadsheet from my desktop, (which is where I keep all
my important files) it would open in the way you
described. I found that if I clicked on the big E
or "Excel the program" so that I saw a grey background
and then go to file-open and found the doc. that way, it
would open it so I could see it. Try that.
Another tip, if you just need to print and you can't see
the doc, go to print preview and even though you couldn't
see it before, you should be able to see it in print
preview. Weird huh?
Cheryle
