Tracking Option Lost

[Guest]

I had sent an email to a department and a BCC to my boss to keep him informed.
Then I moved the email from Sent Items to a custom folder of mine.
Today, when I have received a read receipt from my boss (To whom I had sent
a BCC) I have observed that the sent email that I had moved to the custom
folder is not showing any of the tracking options!

What might be the reason?
1. Is tracking connected to a mail lost when sent mail's folder is changed? or
2. The sent email does not show tracking information for BCCs?

Thanx.

 

[Milly Staples [MVP - Outlook]]

The tracking is looking for the email in the sent items folder. It will not
find it in another custom folder. Move the message back to that folder and
you may see your tracking update.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, FARAZ QURESHI wrote:

| I had sent an email to a department and a BCC to my boss to keep him
| informed. Then I moved the email from Sent Items to a custom folder
| of mine.
| Today, when I have received a read receipt from my boss (To whom I
| had sent
| a BCC) I have observed that the sent email that I had moved to the
| custom folder is not showing any of the tracking options!
|
| What might be the reason?
| 1. Is tracking connected to a mail lost when sent mail's folder is
| changed? or
| 2. The sent email does not show tracking information for BCCs?
|
| Thanx.

 

[Guest]

Sorry Milly!
But despite of putting the receipt back in inbox & and the original email
back in sent mails the problem was not resolved.

 

[Milly Staples [MVP - Outlook]]

That is because moving the mail in the first place broke that option - that
is why I said it "may" allow the tracking to show.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

Sorry Milly!
But despite of putting the receipt back in inbox & and the original email
back in sent mails the problem was not resolved.