Tracking meeting responses for updated appointments

[JD2]

Dear Outlook Gurus,

One of our staff has reported issues with tracking meeting responses in
Outlook 2003. Whenever she updates an appointment, not all of the tracking
responses (ie. acceptances) are appearing on the tracking tab - even though
she has seen them come into her Inbox, and she has definitely opened the
email responses to ensure they are registering.

Does anyone have any ideas why this might be happening?

Kind regards
JD2

 

[Diane Poremsky [MVP]]

Are the responses coming from internal users or the internet? If the TNEF
data is missing tracking will fail to update.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
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newsreader to msnews.microsoft.com.

 

[JD2]

Hi Diane,

Thanks for your quick response. The users are internal. It is sporadic -
it only affects some and not others, and not all the time! What do you mean
by "TNEF data"?

Kind regards
JD2

Are the responses coming from internal users or the internet? If the TNEF
data is missing tracking will fail to update.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Dear Outlook Gurus,

One of our staff has reported issues with tracking meeting responses in
Outlook 2003. Whenever she updates an appointment, not all of the
tracking
responses (ie. acceptances) are appearing on the tracking tab - even
though
she has seen them come into her Inbox, and she has definitely opened the
email responses to ensure they are registering.

Does anyone have any ideas why this might be happening?

Kind regards
JD2

 

[Diane Poremsky [MVP]]

TNEF is behind the winmail.dat files that non-outlook clients receive. The
TNEF data contains the tracking response data. It's not unusual for it to be
missing or corrupt when coming from the internet.

Does an antivirus application scan internet email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

Thanks for your quick response. The users are internal. It is sporadic -
it only affects some and not others, and not all the time! What do you
mean
by "TNEF data"?

Kind regards
JD2

Are the responses coming from internal users or the internet? If the TNEF
data is missing tracking will fail to update.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Dear Outlook Gurus,

One of our staff has reported issues with tracking meeting responses in
Outlook 2003. Whenever she updates an appointment, not all of the
tracking
responses (ie. acceptances) are appearing on the tracking tab - even
though
she has seen them come into her Inbox, and she has definitely opened
the
email responses to ensure they are registering.

Does anyone have any ideas why this might be happening?

Kind regards
JD2

 

[JD2]

Hi Diane,

Yes, we use Sophos Anti-virus software to scan both internal and external
emails. Would this be affecting the tracking component of edited
appointments?

Cheers
JD2

TNEF is behind the winmail.dat files that non-outlook clients receive. The
TNEF data contains the tracking response data. It's not unusual for it to be
missing or corrupt when coming from the internet.

Does an antivirus application scan internet email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

Thanks for your quick response. The users are internal. It is sporadic -
it only affects some and not others, and not all the time! What do you
mean
by "TNEF data"?

Kind regards
JD2

Are the responses coming from internal users or the internet? If the TNEF
data is missing tracking will fail to update.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Dear Outlook Gurus,

One of our staff has reported issues with tracking meeting responses in
Outlook 2003. Whenever she updates an appointment, not all of the
tracking
responses (ie. acceptances) are appearing on the tracking tab - even
though
she has seen them come into her Inbox, and she has definitely opened
the
email responses to ensure they are registering.

Does anyone have any ideas why this might be happening?

Kind regards
JD2

 

[Diane Poremsky [MVP]]

it could be the problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

Yes, we use Sophos Anti-virus software to scan both internal and external
emails. Would this be affecting the tracking component of edited
appointments?

Cheers
JD2

TNEF is behind the winmail.dat files that non-outlook clients receive.
The
TNEF data contains the tracking response data. It's not unusual for it to
be
missing or corrupt when coming from the internet.

Does an antivirus application scan internet email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Hi Diane,

Thanks for your quick response. The users are internal. It is
sporadic -
it only affects some and not others, and not all the time! What do you
mean
by "TNEF data"?

Kind regards
JD2

:

Are the responses coming from internal users or the internet? If the
TNEF
data is missing tracking will fail to update.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Dear Outlook Gurus,

One of our staff has reported issues with tracking meeting responses
in
Outlook 2003. Whenever she updates an appointment, not all of the
tracking
responses (ie. acceptances) are appearing on the tracking tab - even
though
she has seen them come into her Inbox, and she has definitely opened
the
email responses to ensure they are registering.

Does anyone have any ideas why this might be happening?

Kind regards
JD2

 

[JD2]

Hi Diane,

Thanks for the reply. Obviously we don't want to turn off our virus
checking, when it is a sporadic thing that only affects 1 or 2 users
occasionally It is something we just have to live with (another Outlook
tantrum!) or is there something we could "tweak" in the virus checking
software?

It sounds like something that might be challenging to identify ... any ideas
on how we could proceed or should I just ask our users to keep copies of the
tracking emails to double-check? (Not ideal, but at least they have
something to refer to).

Kind regards
JD2

it could be the problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

Yes, we use Sophos Anti-virus software to scan both internal and external
emails. Would this be affecting the tracking component of edited
appointments?

Cheers
JD2

TNEF is behind the winmail.dat files that non-outlook clients receive.
The
TNEF data contains the tracking response data. It's not unusual for it to
be
missing or corrupt when coming from the internet.

Does an antivirus application scan internet email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi Diane,

Thanks for your quick response. The users are internal. It is
sporadic -
it only affects some and not others, and not all the time! What do you
mean
by "TNEF data"?

Kind regards
JD2

:

Are the responses coming from internal users or the internet? If the
TNEF
data is missing tracking will fail to update.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Dear Outlook Gurus,

One of our staff has reported issues with tracking meeting responses
in
Outlook 2003. Whenever she updates an appointment, not all of the
tracking
responses (ie. acceptances) are appearing on the tracking tab - even
though
she has seen them come into her Inbox, and she has definitely opened
the
email responses to ensure they are registering.

Does anyone have any ideas why this might be happening?

Kind regards
JD2

 

[Diane Poremsky [MVP]]

I'm not 100% sure it is the AV - but it’s a frequent cause. Does it affect
the same people? If its always the same people, it could be a configuration
issue with their account or on their computer.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

Thanks for the reply. Obviously we don't want to turn off our virus
checking, when it is a sporadic thing that only affects 1 or 2 users
occasionally It is something we just have to live with (another
Outlook
tantrum!) or is there something we could "tweak" in the virus checking
software?

It sounds like something that might be challenging to identify ... any
ideas
on how we could proceed or should I just ask our users to keep copies of
the
tracking emails to double-check? (Not ideal, but at least they have
something to refer to).

Kind regards
JD2

it could be the problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.

Hi Diane,

Yes, we use Sophos Anti-virus software to scan both internal and
external
emails. Would this be affecting the tracking component of edited
appointments?

Cheers
JD2

:

TNEF is behind the winmail.dat files that non-outlook clients receive.
The
TNEF data contains the tracking response data. It's not unusual for it
to
be
missing or corrupt when coming from the internet.

Does an antivirus application scan internet email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi Diane,

Thanks for your quick response. The users are internal. It is
sporadic -
it only affects some and not others, and not all the time! What do
you
mean
by "TNEF data"?

Kind regards
JD2

:

Are the responses coming from internal users or the internet? If
the
TNEF
data is missing tracking will fail to update.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


Dear Outlook Gurus,

One of our staff has reported issues with tracking meeting
responses
in
Outlook 2003. Whenever she updates an appointment, not all of
the
tracking
responses (ie. acceptances) are appearing on the tracking tab -
even
though
she has seen them come into her Inbox, and she has definitely
opened
the
email responses to ensure they are registering.

Does anyone have any ideas why this might be happening?

Kind regards
JD2

 

[JAEHOVO]

I have a very similar issue. Some meeting responses are not showing on the
Tracking Tab,even though the acceptance messages have been received. Only 1
meeting aranger has reported the problem and there is no obvious pattern in
the failures. Everyone involved is internal and working through the same
Exchange 2003 server. The arranger is runnng Outlook 2007 and the responders
are running Outlook 2003 or Outlook 2007

I'm not 100% sure it is the AV - but it’s a frequent cause. Does it affect
the same people? If its always the same people, it could be a configuration
issue with their account or on their computer.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

Hi Diane,

Thanks for the reply. Obviously we don't want to turn off our virus
checking, when it is a sporadic thing that only affects 1 or 2 users
occasionally It is something we just have to live with (another
Outlook
tantrum!) or is there something we could "tweak" in the virus checking
software?

It sounds like something that might be challenging to identify ... any
ideas
on how we could proceed or should I just ask our users to keep copies of
the
tracking emails to double-check? (Not ideal, but at least they have
something to refer to).

Kind regards
JD2

it could be the problem.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi Diane,

Yes, we use Sophos Anti-virus software to scan both internal and
external
emails. Would this be affecting the tracking component of edited
appointments?

Cheers
JD2

:

TNEF is behind the winmail.dat files that non-outlook clients receive.
The
TNEF data contains the tracking response data. It's not unusual for it
to
be
missing or corrupt when coming from the internet.

Does an antivirus application scan internet email?

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point
your
newsreader to msnews.microsoft.com.


Hi Diane,

Thanks for your quick response. The users are internal. It is
sporadic -
it only affects some and not others, and not all the time! What do
you
mean
by "TNEF data"?

Kind regards
JD2

:

Are the responses coming from internal users or the internet? If
the
TNEF
data is missing tracking will fail to update.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or
point
your
newsreader to msnews.microsoft.com.


Dear Outlook Gurus,

One of our staff has reported issues with tracking meeting
responses
in
Outlook 2003. Whenever she updates an appointment, not all of
the
tracking
responses (ie. acceptances) are appearing on the tracking tab -
even
though
she has seen them come into her Inbox, and she has definitely
opened
the
email responses to ensure they are registering.

Does anyone have any ideas why this might be happening?

Kind regards
JD2