Track ID Command has stopped working

[Vivian]

I do not know what program this message references but the Message box has
"Microsoft Windows" in the title bar. The body of the message is: "A problem
caused the program to stop working correctly. Windows will close the program
and notify you if a solution is available."

The button text is "Close Program"

This message box pops-up constantly. If anyone has the slightlest idea what
program this message refers to please let me know.

Because I do not know which program causes this and the Title bar refers to
Microsoft Windows I have posted this qyestion here. If this is incorrect I
apologize.

 

[Cal Bear '66]

Go to Control Panel (Classic view) > Problem Reports and Solutions > click the
"View problem history" link in the left pane of the window. There will be a
list of the programs displayed that have had problems. To get further
information (and help), right click on a problem and select "View problem
details". You can use the "Copy to clipboard" link in the lower left corner of
the window to paste the contents into a message.


I Bleed Blue and Gold
GO BEARS!

 

[Vivian]

Thank you for your quick response. Here is the problem reposrt:
Product
Track ID Command

Problem
Stopped working

Date
11/2/2007 7:53 PM

Status
Not Reported

Problem signature
Problem Event Name: APPCRASH
Application Name: TICmd.exe
Application Version: 1.0.0.0
Application Timestamp: 39b89d2b
Fault Module Name: TIFmtA.dll
Fault Module Version: 1.0.2.0
Fault Module Timestamp: 39b89bb5
Exception Code: c0000005
Exception Offset: 00001341
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 334b
Additional Information 2: ce86c85c3d76cd755942a7da35cf0ec5
Additional Information 3: 2f5d
Additional Information 4: 15b95d75e1e64b247009dc73f48a95a3

 

[Cal Bear '66]

What program is loading TICmd.exe and TIFmtA.dll ? Search your hard drive C:
(Advanced search and click the box for hidden and system files).

I do not have these files on my system and I can't find anything meaningful on
the web.


I Bleed Blue and Gold
GO BEARS!

 

[Ronnie Vernon MVP]

Vivian

See if you can determine what this program (Track ID Command) is?

Look in Start/All Programs for a reference to this program.
Search for the file TICmd.exe. Right click the file and select Properties to
see information for which program installed the file.

With a name like "track ID" this looks suspiciously like some kind of
spyware or other malicious file.

 

[Vivian]

Ronnie and Cal,
I did a search on the Internet and found it is a file for a Ricoh Laser
Printer. When I was installing my Ricoh I inadvertently installed the wrong
driver so I reinstalled but the install left reference to the driver in the
Registry. I have since deleted those references.

The Ricoh site lists this feature of the Ricoh Africio SP C410DN as
"SmartDeviceMonitor"

The message has not been displaying since I reinstalled and deleted the
references in the registry.

Thank you both for your responses.
Vivian

 

[Cal Bear '66]

Terrific!

Glad to have helped.

The new Problem Reports and Solutions applet can frequently be very helpful.


I Bleed Blue and Gold
GO BEARS!