-----Original Message-----
..tmp files keep accumulating in my Word directory. I have
to delete them manually. I don't want them but can't
figure out how to prevent them from saving themselves for
me. I don't want them piling up in some other directory
either. Options does not seem to address this. Can anyone
help? Thanks.
.
I don't know the answer to your problem, but perhaps the
Word program files are corrupted. You might wish to try
the following Microsoft procedures.
Repair Microsoft Word or Microsoft Office
In some situations, Word or Office program files may have
become damaged. The easiest way to correct a Word or
Office installation is to run Repair Office (or Repair
Word). Although this is very fast and frequently corrects
the problem, there are situations in which it does not
correct the problem, and a more complete removal and
reinstallation may be necessary.
To perform a repair of Word or Office, follow these
steps:
1. Close all Microsoft Office programs, and turn off any
antivirus software.
2. Click Start, point to Settings, and then click Control
Panel. NOTE: In Windows XP, click Control Panel on the
Start menu.
3. Double-click Add/Remove Programs.
4. Click the Office or stand-alone version of Word that
you have installed, and then click Add/Remove.
For example, click Microsoft Word 2000, Microsoft Office
2000 Standard, Microsoft Office 2000 Premium, or
Microsoft Office 2000 Professional.
5. After you enter the Setup program, click Repair Office
(or Repair Word).
The Setup program checks the installed files and replaces
or installs any files from an earlier version that are
the wrong size, damaged, or missing. After Setup is
complete, restart Word normally (without using the /a
switch), and try to reproduce the problem.
If the problem is corrected, you may have identified the
problem as being a damaged or missing file.
Remove and Reinstall Microsoft Word or Microsoft Office
If repairing Word or Office does not correct the problem,
you may need to remove Word or Office and then reinstall
it. The following procedure removes as much of Word or
Office as possible. After you remove Word or Office,
reinstall your program.
CAUTION: This procedure may result in data loss. Before
you perform these steps, back up any important files,
including custom templates, documents, and the Normal.dot
file.
Windows XP and Windows 2000
6. Quit all Microsoft Office programs, and turn off any
antivirus software.
7. If you are using Windows XP, click Start and then
click Control Panel. For Windows 2000, click Start, point
to Settings, and then click Control Panel.
8. In Windows XP, click Add/Remove Programs. In Windows
2000, double-click Add/Remove Programs.
9. Click Change or Remove Programs.
10. Click the Office or stand-alone version of Word that
you have installed, and then click Remove.
For example, click Microsoft Word 2000, Microsoft Office
2000 Standard, Microsoft Office 2000 Premium, or
Microsoft Office 2000 Professional.
11. Click Yes to confirm the removal.
12. If you are asked whether you want to remove shared
components, click Remove All.
13. If you are prompted to restart Windows, click Yes.
14. After Windows restarts, close any programs that load
at startup, including antivirus software, and then
install Word or Office again.
NOTE: When you reinstall Word or Office, you must enter
the CD-Key from the back of the CD case or from your
Certificate of Authenticity.
Windows 98, Windows 95, and Windows NT 4.0
1. Close all Microsoft Office programs, and turn off any
antivirus software.
2. Click Start, point to Settings, and then click Control
Panel.
3. Double-click Add/Remove Programs.
4. Click the Office or stand-alone version of Word that
you have installed, and then click Add/Remove.
For example, click Microsoft Word 2000, Microsoft Office
2000 Standard, Microsoft Office 2000 Premium, or
Microsoft Office 2000 Professional.
5. Click Remove All, and then click Yes to confirm the
removal.
6. If you are asked whether you want to remove shared
components, click Remove All.
7. If you are prompted to restart Windows, click Yes.
8. After Windows restarts, close any programs that load
at startup, including antivirus software, and then
install Word or Office again.
NOTE: When you reinstall Word or Office, you must enter
the CD-Key from the back of the CD case or from your
Certificate of Authenticity.
Back to list of topics
Microsoft Support Options
If you cannot resolve this issue, several support options
are available to assist you.
Quickly Find Answers Yourself Online
Use Microsoft Online Support to search the Microsoft
Knowledge Base and other technical resources for fast,
accurate answers. You can also customize the site to
control your search.
To begin your search, browse to the following Web site:
http://www.microsoft.com/support/
Microsoft Product Support
Contact a Microsoft Product Support professional to
assist you with troubleshooting problems.
For more information about obtaining help with
troubleshooting Microsoft Windows, click Help Topics on
the Help menu in Windows Explorer. On the Contents tab,
double-click to open the Troubleshooting book. Then
double-click to open the Contact Microsoft Technical
Support book to view your support options.
For more information about obtaining help with
troubleshooting Microsoft Word, click About Microsoft
word on the Help menu, and then click Tech Support.
For additional information about Microsoft support
services, please click the article number below to view
the article in the Microsoft Knowledge Base:
102344 Microsoft Product Support Options Q&A
