Q
Qaspec
Im using the following expression in a query to find the average time elapsed
between the time a case started to the time it ended. the problem is cases
are not worked on saturday, sunday or monday. For our business we want to use
an elapsed time that would not count those three days as time. For example if
a case is started friday at 8am and finished the immediate wednesday at 9am
that should be 49 hours instead of 121 hours.
Actual Start Actual End Elapsed: Avg((DateDiff("n",[Actual Start
Date],[Actual End Date])/60))
Thanks for your help.
between the time a case started to the time it ended. the problem is cases
are not worked on saturday, sunday or monday. For our business we want to use
an elapsed time that would not count those three days as time. For example if
a case is started friday at 8am and finished the immediate wednesday at 9am
that should be 49 hours instead of 121 hours.
Actual Start Actual End Elapsed: Avg((DateDiff("n",[Actual Start
Date],[Actual End Date])/60))
Thanks for your help.