The fire is out . . . response from DFI

  • Thread starter Thread starter Williams
  • Start date Start date
W

Williams

On 2/26, I posted the following:

"The bad news is that the fire was on the motherboard. It appears to have
started at the Firewire connector on the motherboard that goes to the
adapter card. The connector cable (mobo end) is pretty well destroyed, and
the one of the pins on the mobo is gone (stuck in the connector I suppose).
There is some smoke residue on other components, but hopefully nothing else
is damaged.

System details: The motherboard is a DFI NFII Ultra Infinity. Generic
Firewire adapter card (COMAX brand?). "

I sent a report to the Consumer Product Safety Commission, and forwarded the
text to DFI, the manufacturer of the motherboard. BTW, our computer still
works after removing the faulty cable.

DFI has expressed more interest in this situation than I thought. They want
me to send the motherboard and cable to them so they can investigate it more
thoroughly, and offered to send a replacement motherboard. When I said that
I didn't want to be without our PC for the days (or weeks) it would take for
this swap, they offered to send the new motherboard first, and let me return
the other after receiving it.

I think this is excellent product support, and wanted to use this forum to
give DFI "two thumbs up."

Craig
 
Thanks for sharing, DFI rocks.But, you are still using the mobo, knowing it
could burn the pc up and cause further damage?
 
DataServices said:
Thanks for sharing, DFI rocks.But, you are still using the mobo,
knowing it could burn the pc up and cause further damage?
Click to expand...

Live life, taste death.

Dare to be great!

S
 
DataServices wrote in message ...
Thanks for sharing, DFI rocks. But, you are still using the mobo, knowing it
could burn the pc up and cause further damage?
Click to expand...

People smoke, knowing it can kill ya. People drive cars, knowing you can
die. People eat at McD's, knowing it can damage ya. When it's your time to
go, you're a gonner!
Hey, an addiction is an addiction!
<G>

Hope you have better luck next time, Williams.

--
Bob R
POVrookie
--
MinGW (GNU compiler): http://www.mingw.org/
Dev-C++ IDE: http://www.bloodshed.net/
POVray: http://www.povray.org/
alt.comp.lang.learn.c-c++ faq:
http://www.comeaucomputing.com/learn/faq/
 
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