"the file *.pst could not be accessed"

[malcolm]

version - outlook 2000, (9.0.0.2711). corporate or workgroup
os - windows xp

my outlook has frozen for the main profile we use, it is still working for
my personal one. the main one is now 2.1Gb in size as i had not ever archived
it, preferring to have everything available. however i have now discovered
that 2Gb is the max size, and wonder if this is the problem? i have tried the
2Gb truncation tool, but this though it seems to run properly leaves the file
size the same.

i also ran the defrag on the part of the hard disk that we have
compartmented for mail.

any ideas would be most gratefully accepted. thanks in advance,

malcolm dixon

 

[Roady [MVP]]

You'll need to truncate even more then.
Also note that you are running a completely non-updated version of Outlook
2000.

 

[malcolm]

You'll need to truncate even more then.
Also note that you are running a completely non-updated version of Outlook
2000.

 

[malcolm]

hi robert,

thanks very much for taking the time to reply - i really appreciate it. can
i ask two further questions?

would you advise updating my version of outlook at all, or before or after i
attempt to repair the inbox folder?

and when using the inbox repair tool, the instructions are not clear as to
whether the repair is to be done on the original folder (ie inbox.pst) or the
new one presumably made up of the truncated bit (in my case inbox3.pst)? i
have been assuming it was the inbox3 one - is that correct? and when i reopen
outloook and try file/open/personal folders file (.pst) do i select the
inbox.pst or the inbox3.pst for this too?

thanks again,

malcolm dixon