the command cannot be performed because a dialogue box is open

[Guest]

 

[headcold]

I have this same problem

I have Microsoft Works on my computer, and I'm trying to install Microsoft Word on it but the above-mentioned problem occurs. Right at the point where it says "Preparing installation" a window pops up and says "The command cannot be performed because a dialogue box is open."

Any suggestions?

Thanks,
Adam

 

[garfield-n-odie]

If you're using Symantec/Norton AntiVirus, try disabling the Office
Plugin that comes with it. See
http://support.microsoft.com/?kbid=329820 "How to use Office programs
with the Norton AntiVirus Office plug-in" for more information.