text is not visible. Hidden text and white text not the problem

[suzie]

I use Vista, Word 2007 and have used the program in the past with no
problems. Now all new documents have no visible text. I have checked to see
if white text or hidden text is the problem. But that is not it. I can see
what I type if I select Header. Can anyone help?

 

[Stefan Blom]

Exit Word. Locate the normal.dotm file by searching in Windows Explorer
(remember to search hidden files and folders; see
http://word.mvps.org/faqs/apperrors/blankdocnotblank.htm), and rename it to,
say, oldnormal.dotm. Then start Word, which will create a fresh copy of the
Normal template. That should fix the problem.

--
Stefan Blom
Microsoft Word MVP


in message
news:[email protected]...

 

[suzie]

The only normal file I can find has an .lnk extension. I was unable to
rename it. The message said it was no longer located in (the pathway). It
seems to only be a shortcut but all searches turned up no other normal file
(with or without extensions)

 

[suzie]

Stefan,
I took my computer to the Geek Squad and told them what you said to do.
They located the correct normal file for me, renamed it, and I can now see my
text.
Thanks.

 

[Stefan Blom]

I'm glad you got it sorted--and thank you for the feedback.

Note that since you didn't find the file(s) yourself, I suspect you either
forgot to show hidden files and folders, or you didn't search the whole C:
drive. Showing file name extensions is also helpful.

--
Stefan Blom
Microsoft Word MVP


in message