Terminal Services

M

Mike Richter

One of my windows 2000 advanced servers has a problem with the terminal
services... it just doesn't work...
I try accessing this server via the terminal services, it gives me an error
as if the server does not exist...
I have tried with IP, so I know its not the dns,

the server name and ip address is pingable... every other aspect of the
server is working fine,, it is a DC, DHCP, and a DNS and all 3 of these
components are working properly

the server is up to date with all the patches and service packs, I have
uninstalled and reinstalled the terminal services component and still it
doesn't work. I don't get any error in the even view that it can help me...


does anyone know how to fix this issue?


thanks
 
P

Pegasus \(MVP\)

Mike Richter said:
One of my windows 2000 advanced servers has a problem with the terminal
services... it just doesn't work...
I try accessing this server via the terminal services, it gives me an error
as if the server does not exist...
I have tried with IP, so I know its not the dns,

the server name and ip address is pingable... every other aspect of the
server is working fine,, it is a DC, DHCP, and a DNS and all 3 of these
components are working properly

the server is up to date with all the patches and service packs, I have
uninstalled and reinstalled the terminal services component and still it
doesn't work. I don't get any error in the even view that it can help me...


does anyone know how to fix this issue?


thanks

- Turn off the server's firewall while testing.
- Run this command from a Command Prompt:
telnet YourServer 3389
- Check this registry key to ensure that you're on the default port (3389):

HKLM\System\CurrentControlSet\Control\TerminalServer\WinStations\RDP-Tcp\Por
tNumber
 
M

Mike Richter

- Turn off the server's firewall while testing.
- Run this command from a Command Prompt:
telnet YourServer 3389
- Check this registry key to ensure that you're on the default port (3389):
HKLM\System\CurrentControlSet\Control\TerminalServer\WinStations\RDP-Tcp\Por
tNumber


The server does not have a firewall
when i telnet the server with port 3389 i get to a blank screan, which tells
me that port 3389 is open
and the registry key is 3389

still does not work
anything else?
 
J

Jim Hanke [MSFT]

I have seen times when the

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\VIDEO

branch of the registry is missing entries under some of the subkeys.

This can cause odd problems in Terminal Services.

Jim
 
M

Mike Richter

Thanks Jim, but I have compared the registry information to 2 different
machines, both of which are working, however, there is no difference between
them...

and still this server does not work..

any other ideas?

thanks again.
 
J

Jim Hanke [MSFT]

Since you have done all the hard stuff that usually fixes the problem
already, the only remaining approach I know of is as follows:

Use REGEDIT.EXE (not regedt32)

1. Back up the following registry keys on the problem server.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\VIDEO

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\Wds

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal
Server\WinStations

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal
Server\DefaultUserConfiguration

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermDD

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TermService

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TSDDD

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RDPDD

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\rdpdr

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RDPWD




2. Back up the same keys on a working server.

3. Delete the listed registry keys on the problem server.

4. Restore the known good registry keys on the problem server.

5. Reboot the server.

6. Cross fingers and try to connect.

Jim.
 
M

Mike Richter

Jim, i was finally able to try what you have mentioned here, and still have
the same exact problem..

In the Terminal service manager I can actually see my session connect, and
then disconnect.

I dont' know if this can help at all?..


thank you very much..
 

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