System Restore problem

[J Bompas]

In XP Pro SP2, I've tried to run System Restore Wizard and get a message "
System Restore Application has encountered a problem and needs to close. We
are sorry for inconvenience", and then the chance to send the error report
to Microsoft.
Is it poss. that something in XP is corrupted? If so, how should I fix it?
Thanks in advance for any advice.
John

 

[Bert Kinney]

Hi John,

Let's see if System Restore will function in Safe Mode.

Boot into Safe Mode and perform a test restore using the following link.
http://bertk.mvps.org/html/tips.html#3

How to starting Windows XP in Safe Mode:
http://bertk.mvps.org/html/safemode.html

If there are any Norton applications installed, take a look at this page.
http://bertk.mvps.org/html/symantecdoc1.html

Here are some more troubleshooting steps to take when System Restore fails
to restore:
http://bertk.mvps.org/html/srfail.html

The Event Viewer can sometimes be helpful in tracking down errors.
Using the Event Viewer to troubleshoot System Restore errors:
http://bertk.mvps.org/html/source.html


Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[J Bompas]

Many thanks for your helpful suggestions, Bert. I'll have a go at them and
see what happens.
John.

 

[J Bompas]

Bert,
None of these suggestions worked. Would I be better to reinstall, or
repair, XP do you think?
John

 

[Gerry]

What are your anti-virus, anti-spyware and firewall arrangements? What
volumes do you have and which are System Restore monitoring? Any
removable drives?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[J Bompas]

I've tried again, and been more careful, and switched off and restarted.
All is now well. I think I did a "restart" last time instead of switching
off completely.
Thanks.
John

 

[Bert Kinney]

Check the Event Viewer for any "sr" and "srservice" errors that may exist
and post them here.

Using the Event Viewer to troubleshoot System Restore errors:
http://bertk.mvps.org/html/source.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[J Bompas]

It seems to be OK now, thanks for help.
John

Check the Event Viewer for any "sr" and "srservice" errors that may exist
and post them here.

Using the Event Viewer to troubleshoot System Restore errors:
http://bertk.mvps.org/html/source.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org