System Restore KB835409

[Guest]

Before I install SP2 on my HP pavilion 750c, Hewlett Packard recommends to
download the HP update SP26352 wich I did. There is a cross-reference to the
Microsoft update KB835409 (System Restore Point update). Now when I search
Microsoft.com for KB835409 I get the message: "Sorry, no results were found."
What gives??? I want to make sure that I wont lose my restore points AGAIN!
Is HP giving me the wrong KBxxxx number or am I getting bad info from
Microsoft? Please advise.
Thanks, Fred

 

[Guest]

Not a public article.

the title is "You cannot restore Windows XP SP2 after you restore Windows XP
SP1"

Symptoms Section
You cannot restore a Microsoft Windows XP Service Pack 2 System Restore
point after you restore a Windows XP Service Pack 1 System Restore point. The
operating system on the computer will still be Windows XP Service Pack 1.


it is a hotfix avalable from MSFT.
if you dont have the symptom you don't need the HOTFIX.

but if you can download it from HP, you don't need to contact MSFT.

 

[Guest]

OH....and the HOTFIX is included in SP2.

 

[Bill James]

Read the HP page again. The file on the HP site is all you need to install, it is the QFE update.

--

Bill James
Microsoft MVP - Shell/User

Windows VBScript Utilities » www.billsway.com/vbspage/
Windows Tweaks & Tips » www.billsway.com/notes_public/

 

[PA Bear]

KB835409 is no longer available.

MVP Torgeir Bakken writes elsewhere:

<quote>
What is the version number on the two following files (right click,
Properties, select the Version tab):

%windir%\ServicePackFiles\i386\atapi.sys
%windir%\System32\Drivers\atapi.sys

(%windir% is typically C:\Windows)

They should both be version 5.1.2600.2180
</quote>

If you have the correct versions, continue with installing SP2.

 

[Malke]

Not a public article.

the title is "You cannot restore Windows XP SP2 after you restore
Windows XP SP1"

Symptoms Section
You cannot restore a Microsoft Windows XP Service Pack 2 System
Restore point after you restore a Windows XP Service Pack 1 System
Restore point. The operating system on the computer will still be
Windows XP Service Pack 1.


it is a hotfix avalable from MSFT.
if you dont have the symptom you don't need the HOTFIX.

but if you can download it from HP, you don't need to contact MSFT.

As pointed out, HP has a series of patches/updates to be installed prior
to SP2. They have all the files available for download on their site so
you don't have to go searching for them, and they have them separated
by Desktop and Notebook. Under the Desktop section, they have further
delineated the patches that are only for Windows Media Center. It's
quite clear. Go back to the HP page and read it again, download the 4
or 5 files for your machine, and install them. Make sure you do all the
proper preparation before installing SP2 in addition to HP's patches.
Here are some links to help you:

Are You Ready for WinXP SP2?
http://support.microsoft.com/default.aspx?pr=windowsxpsp2

Visiting a Service Center to Get SP2
http://www.microsoft.com/windowsxp/using/helpandsupport/ballew_04sept20.mspx

http://www.michna.com/kb/WxSP2.htm and
http://www.michna.com/kb/WxSP2.htm#General

http://forum.aumha.org/index.php - See SP2 forums

Malke