system crashes

G

Guest

Hi, I'v been running XP professional for approx 2 years with no problems.
Then lately, my system shuts down of its own accord, or freezes, forcing me
to reboot. The shut down seems to occur when I'm playing a game, but not
always. I've tried to look for help in Norton Internet Security system
files, and in Windows help, etc., but really don't have a clue what I'm
looking for!

Where should I start, to try and find out why this is happening now....thanks
 
J

Jonathan Morrison [MSFT]

Do you get a BSOD (aka Blue Screen Of Death)? Or does it just freeze with
your applications on the screen but no mouse movement?
 
G

Guest

Hi Jonathan....I don't get a BSoD..the system just clicks itself off. When
the screen freezes, I have zero mouse movement. I used Norton's systems dr.
once and I beleive it pointed out my nivida...spelling?...driver....I tried
to load a new version of the driver, but it told me that I had the current
one. Does this help? J
 
D

DJ Borell

Judging by your posts, I'm going to make a few assumptions here;

1) You are an average-level user,
2) Your system has been in place, and running, for 2 years

Based on those assumptions and what you've described, my first look would be
at your power supply and cooling fans. If your OS were having issues, it is
likely you would be getting a BSOD (and error codes to research). However,
as you are stating that your system is spontaneously shutting down /
freezing up when placing a load on the CPU, I'm more inclined to believe
that your CPU fan has failed or is so covered with dirt as to be
non-functional and your CPU is overheating.

Step one is to download a hardware monitor to check your system voltage and
temps (this is step one because it's the easiest, not most likely). There
are plenty of them out there. Motherboard Monitor is excellent and free,
but not exactly easy for the novice user - http://mbm.livewiredev.com/
Another option is Hardware Monitor. This is shareware, but you can use it
for 7 days in a trial state (which should be long enough to diagnose any
problems) - http://www.hmonitor.com/. What you are looking for is that your
voltage levels and temperatures are within tolerances. To determine that,
you'll need to do a little research on your motherboard and CPU. In a
nutshell, your voltages should be within 10% of their assigned ratings.

Step two is to open your case and check the fans. Most notably, you'll be
looking at your CPU fan. First, it should be functioning. Second, it
should relatively clean. If it's been there for two years (and still
spins), it is likely completely coated with dust and moving very little air.
Assuming this isn't outside your skill level (it's really not that hard)
remove the fan and clean it off as well as you can. Also, I would recommend
that you remove the fan from the heat sink and clean the heat sink out
thoroughly.

Once the fan / heatsink are separated, you can spray the heatsink with water
to clean it off completely -- DO NOT USE WATER while the fan is still
attached. Allow the heatsink to dry thoroughly before reattaching the fan
and before placing it back on the CPU. A hairdryer will speed the process.)
When you replace the heatsink on the CPU, it's best to use a thermal
compound such as Arctic Silver to make a solid connection between the two.
It can be a generic (read also - cheaper) compound.

As a final note, if any of what I've just said has left you wondering
exactly what I'm talking about, then before venturing beyond just getting a
system monitor, you may want to engage the assistance of a more
knowledgeable friend / associate. Sorry, don't mean to insult your
intelligence, but, as I said, I'm making the assumption that you are not
experienced in PC repair.

DJ Borell
MCSA, A+, Network+, Server+
 
G

Guest

Thanks DJ Borell...I will try cleaning the fan this weekend. Given the
amount of dust/dog/cat hair around this place it sounds logical. In fact,
there is an instance of silence just prior to the system going into la la
land. I'll download a system monitor today. And, you are correct, not at
all skilled at PC repair..but what the heck, I can install a toilet....does
that qualify me?!...thanks for your help, I'll let you know....jackie
 
G

Guest

Have installed Hmonitor and, CPU1 reading in yellow @ 70.5degrees C, fan
reading ok, voltage in red @ +1.78V. Does this indicate overheating?...j
 
D

DJ Borell

Don't take too much stock in the default color settings of Hmonitor as it
isn't calibrated to your system. The Vcore voltage you're reporting seems
normal. I can't say without knowing what CPU you've got what it should be,
but it will range from 1.65 to 1.85, so 1.78 would, at first glance, seem
ok.

The CPU temp, however, is very high. Assuming the reading was taken while
the CPU was not under a load (ie, playing a game), 70.5 C is extremely high
for an idle temperature. As examples, I have an AMD Duron 1000 that idles
at 52 C, an AMD Athlon 3000+ that idles at 37 C, and an AMD Athlon 64 3700+
that idles at 48 C. (Sorry, I'm an AMD guy, so no Intel chips to give
examples of!)

Under a load, your CPU temp can reasonably jump as much as 30 or 40 degrees.
Take into account that the max temp rating of a CPU varies from 85 to 100,
and your CPU doesn't have much room for tolerance.

So, I would say that cooling is definitely your problem. Get that fan and
heatsink cleaned out or replaced and you should see some significant
improvements.

Don't worry too much about doing it. It may be daunting at first, but go
slowly and you'll be able to figure it out. I don't want to try to explain
it in a newsgroup, but I'm sure that if you spend some time searching
online, there are plenty of pages out there that will give you step-by-step
or even illustrated instructions.
 
G

Guest

Hi Again...thanks so much for the help..really appreciated and as I say, I'll
let you know how I make out with the fan cleaning. I have an ADM AthlonXO
1800+ according to the info on Hmonitor. The mainboard is running at
30degrees, CPU1 at the high temp. Ya learn something new every day!...j
 
G

Guest

Hi DJ.....well, got system apart and BOY was it dirty. Took fans apart and
the one of the main board was extremely dirty behind the fan. It's a wonder
any air flow was happening. Am now at a main board temp of 30-35 and a CPU
at 47-49. WHAT a difference!. Not sure what a head sink looks like, but I'm
guessing I found it. So problem fixed. Thanks again, great help

jackie
 
D

DJ Borell

Yup, having a clean system can help tremendously...your temps are a lot
better, hopefully, that takes care of the problem. (BTW - the heat sink is
the metal block on which the fan is mounted. It looks like bunch of metal
fins and acts a lot like a car radiator by dissipating the heat across a
greater surface area.)

Glad I could help.
 
G

Guest

HELP!!! I got my computer about three mounths ago and just lately it has been
freezing randomly. I have tried everything but nothing works. The only thing
i can think of is I downloaded a new sound driver about the same time this
started hapenning, but if i delete the driver the sound won't work. HELP ME!!!
 
G

Guest

Jackie,
Where did you go to get the Hmonitor? I went to the link DJ had and could
not get it. I am having the same problem as you. I really need to get a
monitor.
Thanks,
Dzzygirl
 
G

Guest

Hey while im playing a game it also shuts off and the computer light on the
hard drive is still on but my computer screen light keeps blinking and i
can't get on without rebooting and i tried to redownload the game and it
still does the same thing .!! .. i dont get a bsod(blue screen of death) it
just freezes ... i also tried with a different game and it freezes also ..
what can i do!?!? .. is there anybody who can help me with what to do?
 

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